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joshakjohn
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Slow Speeds

Hi,

We've been experiencing slower speeds than our package for quite some time now - we're averaging around 180Mbps despite having 650Mbps BB.

I would love some help as the call center team don't seem to be very interested and just go to the good old speil of "turn it off, back on and wait" - all tests run come back as "normal". 🙄

I'm sure there may be similiar comments here so to confirm, I've tried the following:

  1. Turn router off and on (multiple times over multiple days)
  2. Reset router to factory settings
  3. Ensured the lovely white coax is securely connected (at both ends of course)
  4. Ran numerous speed tests at different times and days (all tests run via ethernet)

For my testing I used testmy.net which has a lovely feature that automatically tests your speed at set intervals (for me I set to hourly for 24 hours) which gave the following results:

Minimum117.01 Mbps : 38.04 Mbps
Average189.3 Mbps : 40.38 Mbps
Maximum236.76 Mbps : 41.1 Mbps
 
 
 
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joshakjohn
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Re: Slow Speeds

Date format: D M d Y @ g:i:s aTypeTest SizeScore MbpsScore MB/sISP / HostExtra IdentifierTest ID
Wed Jun 09 2021 @ 10:53:42 pmDN119 MB176.4522.06virgin_media65----port_talbot-ntnxRKRXUsc
Wed Jun 09 2021 @ 9:53:39 pmDN114 MB197.0424.63virgin_media65----port_talbot-ntEUvZWc1ra
Wed Jun 09 2021 @ 8:53:47 pmDN200 MB204.8325.6virgin_media65----port_talbot-ntMUfHXwe4h
Wed Jun 09 2021 @ 7:53:45 pmDN200 MB236.7629.59virgin_media65----port_talbot-nt~Nq9eJVWm
Wed Jun 09 2021 @ 6:53:36 pmDN119 MB176.7522.09virgin_media65----port_talbot-ntzrgDOJiJX
Wed Jun 09 2021 @ 5:53:47 pmDN200 MB164.6920.59virgin_media65----port_talbot-ntYeomvlQDA
Wed Jun 09 2021 @ 4:53:35 pmDN118 MB117.0114.63virgin_media65----port_talbot-ntPgsLe_yqv
Wed Jun 09 2021 @ 3:53:43 pmDN200 MB214.9826.87virgin_media65----port_talbot-ntJiXBjEfzE
Wed Jun 09 2021 @ 2:53:29 pmDN107 MB182.9622.87virgin_media65----port_talbot-ntFVxgbPx3F
Wed Jun 09 2021 @ 1:53:39 pmDN200 MB212.0526.51virgin_media65----port_talbot-ntUfo3eD~4L
Wed Jun 09 2021 @ 12:53:26 pmDN117 MB193.5824.2virgin_media65----port_talbot-ntcntXaeGe9
Wed Jun 09 2021 @ 11:53:25 amDN113 MB194.5424.32virgin_media65----port_talbot-ntr3Ai7ESnx
Wed Jun 09 2021 @ 10:53:24 amDN109 MB161.5820.2virgin_media65----port_talbot-ntzgMHcNZHp
Wed Jun 09 2021 @ 9:53:35 amDN200 MB201.3625.17virgin_media65----port_talbot-ntL7hjEwt3S
Wed Jun 09 2021 @ 8:53:31 amDN200 MB246.230.78virgin_media65----port_talbot-ntXeejDcMdC
Wed Jun 09 2021 @ 7:53:21 amDN114 MB191.3523.92virgin_media65----port_talbot-nt5q60Vsoyw
Wed Jun 09 2021 @ 6:53:20 amDN114 MB186.6523.33virgin_media65----port_talbot-nt6KSVG7PQT
Wed Jun 09 2021 @ 5:53:19 amDN105 MB169.2221.15virgin_media65----port_talbot-ntQ3cEJyy3r
Wed Jun 09 2021 @ 4:53:18 amDN120 MB190.1823.77virgin_media65----port_talbot-nt~LNgWa~Om
Wed Jun 09 2021 @ 3:53:31 amDN200 MB161.0620.13virgin_media65----port_talbot-nt6BH2OQW9t
Wed Jun 09 2021 @ 2:53:25 amDN200 MB190.3823.8virgin_media65----port_talbot-ntTM9prHYRt
Wed Jun 09 2021 @ 1:53:24 amDN200 MB181.622.7virgin_media65----port_talbot-ntFUS3cLI5P
Wed Jun 09 2021 @ 12:53:13 amDN113 MB141.5217.69virgin_media65----port_talbot-ntXk9QjUMNR
Tue Jun 08 2021 @ 11:53:09 pmDN120 MB171.5321.44virgin_media65----port_talbot-nt1MweYhS34
Tue Jun 08 2021 @ 11:44:01 pmDN200 MB194.0124.25virgin_media65----port_talbot-ntF0kxZ3mtF
Tue Jun 08 2021 @ 11:14:01 pmDN200 MB231.6328.95virgin_media65----port_talbot-nthiqzHLGa9

 

Also did a few tests with SpeedTest to confirm the above results

IP_ADDRESSTEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITSLATENCY_MSSERVER_NAMEDISTANCE_MILESCONNECTION_MODESERVER_COUNT
86.10.XXX.XX06/10/2021 00:06GMT320.842.5315Stone100multi4
86.10.XXX.XX06/06/2021 21:53GMT217.6542.414Stone100multi4
86.10.XXX.XX06/04/2021 12:51GMT192.234.7214Stone100multi4
86.10.XXX.XX06/03/2021 23:13GMT299.4328.3914Shrewsbury100multi4
86.10.XXX.XX06/01/2021 08:01GMT315.8742.4115Shrewsbury100multi4
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joshakjohn
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Re: Slow Speeds

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12270000006.938256 qam12
22030000007.538256 qam9
32110000007.438256 qam10
4219000000738256 qam11
52350000006.838256 qam13
62430000006.638256 qam14
7251000000738256 qam15
82590000007.138256 qam16
92670000007.338256 qam17
102750000007.338256 qam18
112830000007.338256 qam19
122910000007.138256 qam20
132990000007.338256 qam21
143070000007.138256 qam22
153150000007.138256 qam23
16323000000738256 qam24
17331000000738256 qam25
183710000005.938256 qam26
193790000005.938256 qam27
203870000005.938256 qam28
213950000006.138256 qam29
224030000006.338256 qam30
234110000006.438256 qam31
244190000006.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.62700
2Locked38.91700
3Locked38.92450
4Locked38.92060
5Locked38.92300
6Locked38.91990
7Locked38.91820
8Locked38.91840
9Locked38.91800
10Locked38.62550
11Locked38.93400
12Locked38.93320
13Locked38.93210
14Locked38.63790
15Locked38.93970
16Locked38.95450
17Locked38.95190
18Locked38.98710
19Locked38.611540
20Locked38.61471105
21Locked38.612310
22Locked38.613530
23Locked38.913150
24Locked38.914480

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370004742.8512064 qam2
24619998041.8512064 qam3
33940004941.3512064 qam4
46030000043512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0020
4ATDMA0030

 

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joshakjohn
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Re: Slow Speeds

Anyone from VM able to help here...? Ran another 45 tests every hour and boom still the same

Date format: D M d Y @ g:i:s aTypeScore MbpsScore MB/sUsernameISP / Host
Fri Jun 11 2021 @ 9:38:50 pmDN180.5822.57 virgin_media
Fri Jun 11 2021 @ 8:38:49 pmDN191.7123.96 virgin_media
Fri Jun 11 2021 @ 7:38:47 pmDN163.9420.49 virgin_media
Fri Jun 11 2021 @ 6:38:45 pmDN173.5221.69 virgin_media
Fri Jun 11 2021 @ 5:14:14 pmDN168.821.1 virgin_media
Fri Jun 11 2021 @ 4:14:15 pmDN140.3217.54 virgin_media
Fri Jun 11 2021 @ 3:14:17 pmDN243.0330.38 virgin_media
Fri Jun 11 2021 @ 2:14:15 pmDN229.9828.75 virgin_media
Fri Jun 11 2021 @ 1:14:06 pmDN18923.63 virgin_media
Fri Jun 11 2021 @ 12:14:13 pmDN184.623.07 virgin_media
Fri Jun 11 2021 @ 11:14:10 amDN189.5823.7 virgin_media
Fri Jun 11 2021 @ 10:14:02 amDN150.8118.85 virgin_media
Fri Jun 11 2021 @ 9:14:07 amDN214.0826.76 virgin_media
Fri Jun 11 2021 @ 8:14:00 amDN183.922.99 virgin_media
Fri Jun 11 2021 @ 7:13:56 amDN180.922.61 virgin_media
Fri Jun 11 2021 @ 6:13:54 amDN187.0523.38 virgin_media
Fri Jun 11 2021 @ 5:13:53 amDN198.6424.83 virgin_media
Fri Jun 11 2021 @ 4:13:53 amDN161.2920.16 virgin_media
Fri Jun 11 2021 @ 3:13:51 amDN158.0419.76 virgin_media
Fri Jun 11 2021 @ 2:13:49 amDN185.7623.22 virgin_media
Fri Jun 11 2021 @ 1:13:55 amDN204.3325.54 virgin_media
Fri Jun 11 2021 @ 12:13:46 amDN167.6720.96 virgin_media
Thu Jun 10 2021 @ 11:13:53 pmDN179.8122.48 virgin_media
Thu Jun 10 2021 @ 10:13:50 pmDN200.2125.03 virgin_media
Thu Jun 10 2021 @ 9:13:41 pmDN186.5823.32 virgin_media
Thu Jun 10 2021 @ 8:13:48 pmDN162.0520.26 virgin_media
Thu Jun 10 2021 @ 7:13:36 pmDN191.9423.99 virgin_media
Thu Jun 10 2021 @ 6:13:42 pmDN218.3927.3 virgin_media
Thu Jun 10 2021 @ 5:13:47 pmDN204.9325.62 virgin_media
Thu Jun 10 2021 @ 4:13:45 pmDN236.9629.62 virgin_media
Thu Jun 10 2021 @ 3:13:48 pmDN146.9718.37 virgin_media
Thu Jun 10 2021 @ 2:13:31 pmDN179.622.45 virgin_media
Thu Jun 10 2021 @ 1:13:29 pmDN205.4625.68 virgin_media
Thu Jun 10 2021 @ 12:13:29 pmDN161.2820.16 virgin_media
Thu Jun 10 2021 @ 11:13:38 amDN213.4826.68 virgin_media
Thu Jun 10 2021 @ 10:13:36 amDN245.8430.73 virgin_media
Thu Jun 10 2021 @ 9:13:24 amDN186.0423.26 virgin_media
Thu Jun 10 2021 @ 8:13:25 amDN183.8822.98 virgin_media
Thu Jun 10 2021 @ 7:13:22 amDN168.3721.05 virgin_media
Thu Jun 10 2021 @ 5:15:04 amDN245.2330.65 virgin_media
Thu Jun 10 2021 @ 4:14:54 amDN180.7722.6 virgin_media
Thu Jun 10 2021 @ 3:15:01 amDN216.1427.02 virgin_media
Thu Jun 10 2021 @ 2:15:04 amDN160.2720.03 virgin_media
Thu Jun 10 2021 @ 1:14:48 amDN180.7822.6 virgin_media
Thu Jun 10 2021 @ 12:15:00 amDN140.2117.53 virgin_media
Wed Jun 09 2021 @ 10:53:42 pmDN176.4522.06 virgin_media
Wed Jun 09 2021 @ 9:53:39 pmDN197.0424.63 virgin_media
Wed Jun 09 2021 @ 8:53:47 pmDN204.8325.6 virgin_media
Wed Jun 09 2021 @ 7:53:45 pmDN236.7629.59 virgin_media
Wed Jun 09 2021 @ 6:53:36 pmDN176.7522.09 virgin_media
Wed Jun 09 2021 @ 5:53:47 pmDN164.6920.59 virgin_media
Wed Jun 09 2021 @ 4:53:35 pmDN117.0114.63 virgin_media
Wed Jun 09 2021 @ 3:53:43 pmDN214.9826.87 virgin_media
Wed Jun 09 2021 @ 2:53:29 pmDN182.9622.87 virgin_media
Wed Jun 09 2021 @ 1:53:39 pmDN212.0526.51 virgin_media
Wed Jun 09 2021 @ 12:53:26 pmDN193.5824.2 virgin_media
Wed Jun 09 2021 @ 11:53:25 amDN194.5424.32 virgin_media
Wed Jun 09 2021 @ 10:53:24 amDN161.5820.2 virgin_media
Wed Jun 09 2021 @ 9:53:35 amDN201.3625.17 virgin_media
Wed Jun 09 2021 @ 8:53:31 amDN246.230.78 virgin_media
Wed Jun 09 2021 @ 7:53:21 amDN191.3523.92 virgin_media
Wed Jun 09 2021 @ 6:53:20 amDN186.6523.33 virgin_media
Wed Jun 09 2021 @ 5:53:19 amDN169.2221.15 virgin_media
Wed Jun 09 2021 @ 4:53:18 amDN190.1823.77 virgin_media
Wed Jun 09 2021 @ 3:53:31 amDN161.0620.13 virgin_media
Wed Jun 09 2021 @ 2:53:25 amDN190.3823.8 virgin_media
Wed Jun 09 2021 @ 1:53:24 amDN181.622.7 virgin_media
Wed Jun 09 2021 @ 12:53:13 amDN141.5217.69 virgin_media
Tue Jun 08 2021 @ 11:53:09 pmDN171.5321.44 virgin_media
Tue Jun 08 2021 @ 11:44:01 pmDN194.0124.25 virgin_media
Tue Jun 08 2021 @ 11:14:01 pmDN231.6328.95 virgin_media
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conman33158
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Re: Slow Speeds

Your router stats look fine.

Can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Under your graph you just created Click (Share Live Graph)

Copy the text in the “Direct Link” box and paste it on here

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BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
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Katie_WT
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Helpful Answer

Re: Slow Speeds

Morning @joshakjohn

 

Welcome back to our Community, I was sorry to understand that you're having some speed issues at the moment. We do thank you for posting your logs for us already; have you had chance to create the BQM for us as yet? 

 

I have also taken a look at your account from here and can see that it's been around 2 weeks since the Hub was rebooted and that you are currently in Modem mode. Have you run the speed tests when in Hub mode - couldn't see you advised that in your first post?

 

As our user @conman33158 has advised, your stats are looking fine; I have checked the live stats from this end too and they are all within the parameters we would expect for your package and equipment. 

 

Do let us know how things go in Hub mode if you can. 

 

Cheers

Katie - Forum Team


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joshakjohn
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Re: Slow Speeds

Well, well well...Katie I can't deny I rolled my eyes when I saw your question asking if I've tried running the tests in Hub mode which is the only thing I didn't try but I followed your suggestion and I was back up to full speed 🤣

Turns out I had QoS turned on in my Asus router which I may have forgotten about so apologies for trying you blame you guys 😘

Thanks for the suggestion because this has been driving me up the wall for weeks!!

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Beth_G
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Re: Slow Speeds

It's no problem ay all joshakjohn! It's something so simple that it can be missed at times. We're just pleased to hear it's now resolved.

 

If you need anything else from us, just give us a shout and we'll be happy to help.

 

Thanks,

Beth

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lotharmat
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Re: Slow Speeds

#Oops! 😉



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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