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Kizzygirly
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Slow Speeds

I had an engineer visit Saturday to fix the issue I was having with lost connections most afternoons. the first guy installed a new large white box slitter to replace my old metal thing.  He said this would help and that a second engineer would need to do something outside later in the day which according to the guy who later knocked on my door has happened. I gave it a few days as sometimes it takes time for things to settle but I have just checked my speeds using different services and apps and I am getting 23-30mbs max even though I pay for 200? I also tried the wifi connect scan thing but this thinks all is ok too. My router is ventilated, away from other items like phones which could cause issues, faces into the room etc... all cables are tightly connected and now I am stuck as to what should I do next? 

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MikeRobbo
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Alessandro Volta
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Re: Slow Speeds

How are you connecting your device, Wi-Fi or ethernet cable ?

It can be difficult diagnosing problems without some basic information.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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