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RR-IT-GUY
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Slow Speeds for whole area

Hi,

I keep getting slow speeds in evening I have a Samknows Whitebox which is confirming this.

Speeds are below 50 from 12:01 PM and keep getting lower every hour the Whitebox runs a test.

It also picks up issues with the VM DNS Server where the response time rockets sky high from about 13 MS to above 50 one days average was 212ms

My avarage latency over the last week is 30.4

Average download of 64.0 Mbps and 9.45 Upload more on that when i upload data.

 

 

I'll send another message with router stats BMQ and screenshots

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RR-IT-GUY
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Message 2 of 22
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Re: Slow Speeds for whole area

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
39400083
Locked
Provisioning State
Online
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RR-IT-GUY
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Re: Slow Speeds for whole area

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000003.238256 qam25
22670000002.937256 qam17
3275000000337256 qam18
42830000002.738256 qam19
52910000002.937256 qam20
6299000000337256 qam21
7307000000337256 qam22
83150000002.738256 qam23
93230000002.937256 qam24
10371000000338256 qam26
113790000002.538256 qam27
12387000000238256 qam28
133950000002.538256 qam29
144030000002.438256 qam30
154110000002.538256 qam31
164190000002.238256 qam32
174270000002.438256 qam33
18435000000238256 qam34
194430000001.938256 qam35
20451000000238256 qam36
214590000001.738256 qam37
224670000001.738256 qam38
234750000001.538256 qam39
244830000001.538256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6920
2Locked37.61700
3Locked37.31890
4Locked38.91640
5Locked37.61850
6Locked37.61300
7Locked37.61600
8Locked38.62380
9Locked37.31510
10Locked38.91290
11Locked38.62130
12Locked38.91530
13Locked38.61260
14Locked38.61310
15Locked38.61960
16Locked38.61230
17Locked38.61580
18Locked38.91920
19Locked38.61300
20Locked38.61060
21Locked38.91270
22Locked38.61430
23Locked38.91250
24Locked38.61070
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RR-IT-GUY
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Re: Slow Speeds for whole area

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940008344512064 qam8
24620007044.8512064 qam7
36030024046.5512064 qam5
45370010045.8512064 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0070
2ATDMA0020
3ATDMA0070
4ATDMA0020
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RR-IT-GUY
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Re: Slow Speeds for whole area

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057+voc-b.cm



Primary Downstream Service Flow

SFID633146
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID633145
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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RR-IT-GUY
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Re: Slow Speeds for whole area

Network Log

Time Priority Description

31/12/2020 23:50:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 22:42:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 22:14:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 18:15:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 17:58:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 18:56:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 12:33:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 15:03:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 14:00:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 18:31:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 17:30:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 17:22:57Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 17:22:49noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 16:52:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 12:36:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 09:30:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 00:52:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 00:51:36criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 00:47:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 00:47:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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RR-IT-GUY
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Message 7 of 22
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Re: Slow Speeds for whole area

Here is a copy of a few  BMQ

Live BMQ below

BMQ 
Live BMQ 

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RR-IT-GUY
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Re: Slow Speeds for whole area

Screenshot 2020-12-30 215616.pngScreenshot 2021-01-01 124542.pngchart.pngchart (1).pngchart (2).pngchart (3).pngScreenshot 2021-01-01 124801.pngScreenshot 2021-01-01 124832.pngchart (4).png

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RR-IT-GUY
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Message 9 of 22
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Re: Slow Speeds for whole area

For those asking has the hub been on for long in regards to those RS errors they crawl back up in a day and tend to take longer after that.

my Hub 3 has been one for 

System up time: 8 days 18h:22m:38s

 

I am also expecting a new cable to my and next doors house however this will not fix the problem as every other person in my street on Virgin Media is also having this issue but not reporting it. Which is why I can't wait for the FTTP in my area to be bought to me as I am in a Openreach FTTP roll out area to meet the new Full fibre quota.

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Beth_G
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Message 10 of 22
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Re: Slow Speeds for whole area

Hi RR-IT-GUY,

 

Thank you for taking the time to post on the Community Forums. I'm sorry to see that you're still experiencing some speed issues and problems with your broadband connection.

 

I've had a look at your BQM and can definitely see that there is a problem, however on our end we haven't identified any issues and everything does look OK which is odd. I can see that you had an engineer visit earlier in December. How did the visit go and what did the engineer advise exactly? If they were able to identify an area outage, they should have been able to raise this with our networks team so it can be investigated. 

 

Let us know.

 

Beth