If you'd have checked when the message was posted in comparison to when the above issue started, you'd have noticed they were unrelated.
Virgin subsequently sent out a pod, which has helped improve signal throughout my flat, but hasn't actually solved this issue.
For example, tonight, things like Twitter won't load properly. The speed was so weak to the point I couldn't open WhatsApp web. Speed test say around 180mb, but this doesn't seem to be the case - previously ISP I had no issues (and this is also the case with my mobile - I've literally had to disconnected it from the Wifi to be able to use it.)
My smart lights don't always respond to Siri requests anymore.
When downloading a steam update, Speedtest shows my speed dropped to 0.08mb. 0.08... < that's not a typo. How can I be paying for 350 mb but the moment I download something, the internet slows down to slower than dial up speeds?
When trying to work, I constantly disconnect from Google Docs and Slides.
Surely this can't be the norm?!