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StevenPhilp
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Slow Speed

88D4C7FD-C954-45F1-B12F-1B8C80EC99A7.jpeg

supposed to me on 500mb, but stuck at 2mbps download speed, have tried factory reset, switching on and off, clearing all devices. as you can see from the photo after a factory reset yesterday speeds were 192mbps, since then it has plummeted to less than 10mbps all day

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andy1027
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Re: Slow Speed

Hi Slow Speed,

Is this a WiFi speed test of a hard wired speed test? 

I'd recommend a wired ethernet speed test so we can rule out any potential issues with the WiFi. 

Andy from Belfast dialling in
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StevenPhilp
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Re: Slow Speed

the above screenshot is over Wi-Fi, the ethernet connection from the laptop were around the same, few mbps either side on the tests

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Tom_F
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Re: Slow Speed

Hi StevenPhilp, thanks for your post.

 

I am sorry for the trouble you've been having with your connection. I've had a quick look over things from here and can detect some issues with the power levels. 

 

I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom

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