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Slow Speed

I have been having speed issues on and off over the past few days

i am on the 200mb package but speed over the past has been averaging in the 1-2 mbps range both according to https://www.speedtest.net/ & google speed test services upload speed is in the 20mbps range and appears to fine

I am connect to the hub via ethernet , I have reset the hub a couple times to noavail

below is the log generated today , can anybody help ?


Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online


Downstream


1 299000000 7.8 37 256 qam 21
2 139000000 10.5 33 256 qam 1
3 147000000 10 29 256 qam 2
4 155000000 9.4 28 256 qam 3
5 163000000 9.5 30 256 qam 4
6 171000000 9 28 256 qam 5
7 179000000 8.8 32 256 qam 6
8 187000000 8.8 32 256 qam 7
9 195000000 8.5 32 256 qam 8
10 203000000 8.1 30 256 qam 9
11 211000000 8.5 34 256 qam 10
12 219000000 8.5 34 256 qam 11
13 227000000 8.5 37 256 qam 12
14 235000000 8.3 37 256 qam 13
15 243000000 8 37 256 qam 14
16 251000000 7.6 33 256 qam 15
17 259000000 7.8 38 256 qam 16
18 267000000 7.6 38 256 qam 17
19 275000000 7.6 38 256 qam 18
20 283000000 7.9 38 256 qam 19
21 291000000 7.6 38 256 qam 20
22 307000000 7.5 38 256 qam 22
23 315000000 7.5 38 256 qam 23
24 323000000 7.1 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.9 667269 1
2 Locked 33.8 1525898 4
3 Locked 29.3 27937754 1536988
4 Locked 28.8 10147469 25843446
5 Locked 30 30512773 5322112
6 Locked 28.7 6318528 29672739
7 Locked 32.9 13153057 31318
8 Locked 32.8 12069586 1609
9 Locked 32.3 16363204 5948780
10 Locked 30.8 13893963 21253846
11 Locked 34 10556845 79762
12 Locked 34.2 3251523 0
13 Locked 37.3 34 0
14 Locked 37.6 37 0
15 Locked 37.3 4603 0
16 Locked 33.3 25998789 405884
17 Locked 38.6 72556 0
18 Locked 38.6 17 0
19 Locked 38.9 25 0
20 Locked 38.9 313 0
21 Locked 38.2 1247929 0
22 Locked 38.6 642 0
23 Locked 38.6 5 0
24 Locked 38.6 1828 0

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800000 3.7 5120 16 qam 52
2 46200000 3.875 5120 16 qam 49
3 32600000 3.875 5120 16 qam 51
4 39400000 3.875 5120 16 qam 50


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxl20016u-b.cm


Primary Downstream Service Flow
SFID 376652
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 376651
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log

01/10/2019 22:52:19 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 06:53:6 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 07:46:16 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 07:46:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 08:46:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 12:12:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:25:39 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:25:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:25:41 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:36:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:36:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:36:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:39:51 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:46:24 Error DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:46:27 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:46:58 Error DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:46:59 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:53:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 19:53:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

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Re: Slow Speed

Power off your hub, check that all coax connections are tight and reboot. If your problems persist call 08005610061 to see if there is a local fault, if not call VM to get a technician to investigate the high downstream power levels and excessive noise on your line.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: Slow Speed

Couple of your downstream are running over the specced power levels, a couple are below the specced SNR.

Id also question the upstream, running at 16QAM is usually fallback, most areas will merrily do 4x64QAM

@ModTeam 

Looks like an engineer visit is likely needed? Can you get a look and confirm?

 

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Re: Slow Speed

Sorry to hear of the issues that you've been having pc2018.

 

I will need to take a more detail look at your account to check the status of the network and your power levels, please respond to the private message that I will be sending over in the next few moments and I can look into this for you.

 

Regards

Steven_L

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