I am currently on M500 Package and My speeds seem to vary throughout the day, sometimes I can receive 400Mbps then sometimes this drops down to 150Mbps and noticed last night that this was very slow and kept lagging while gaming.
I have done some ping testing today and seen that I have had a few dropped packets to google.
When the broadband was installed the Engineer checked the line and said a comment about the cabling as he was getting a poor signal.
I will upload the BQM Graph and also the power signal levels and hopefully one of the VM forum Assistants can pick this up and get a engineer booked, may possibly need to be re cabled from the street to the house.
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?