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Nedla1969
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Message 1 of 23
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Slow Speed every evening,

This is starting to get very annoying now,  Speed is fine in day and come evening time its all over the place, I have done everything as in posts and also pin hole reset. 

    Can you please look at why this is happening, Most likely throttling but you allegedly don't do that.

 

bb1.PNGbb2.PNG

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MikeRobbo
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Alessandro Volta
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Message 2 of 23
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Re: Slow Speed every evening,

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 3 of 23
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Re: Slow Speed every evening,

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Nedla1969
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Re: Slow Speed every evening,

Hi have set up a Monitor and is the  info Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14190000002.940256 qam32
22030000001.740256 qam9
32110000002.240256 qam10
42190000002.540256 qam11
52270000002.740256 qam12
62350000002.740256 qam13
72430000002.940256 qam14
82510000003.240256 qam15
92590000002.740256 qam16
102670000002.740256 qam17
11275000000340256 qam18
122830000003.240256 qam19
132910000002.940256 qam20
14299000000340256 qam21
153070000003.540256 qam22
163150000003.440256 qam23
173230000002.940256 qam24
183630000002.540256 qam25
193710000002.740256 qam26
203790000002.540256 qam27
213870000002.540256 qam28
223950000002.740256 qam29
234030000002.940256 qam30
244110000002.940256 qam31



 
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Nedla1969
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Message 5 of 23
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Re: Slow Speed every evening,

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31350
2Locked40.33200
3Locked40.31890
4Locked40.31500
5Locked40.31730
6Locked40.92310
7Locked40.32820
8Locked40.92750
9Locked40.92690
10Locked40.32210
11Locked40.32190
12Locked40.92530
13Locked40.32510
14Locked40.32320
15Locked40.32040
16Locked40.31550
17Locked40.31650
18Locked40.3880
19Locked40.3660
20Locked40.31460
21Locked40.91590
22Locked40.31570
23Locked40.91890
24Locked40.31190

 

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000054512064 qam10
26030000054512064 qam9


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0050
2ATDMA0060

 

 

 
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Nedla1969
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Re: Slow Speed every evening,



Primary Downstream Service Flow
SFID26673
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID26672
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
Network LogTime Priority Description
02/01/2021 16:16:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**CMTS-MAC=**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;
02/01/2021 16:16:30Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=c**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 07:38:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 06:47:59noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 06:47:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 10:10:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 18:48:0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 18:48:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 07:45:22criticalNo Ranging Response received - T3 time-out;CM-MAC=c**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 17:44:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 17:43:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 17:38:44noticeSW download Successful - Via Config file
23/12/2020 17:36:27noticeSW Download INIT - Via Config file
23/12/2020 16:16:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:29:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:29:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 23:22:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 11:42:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 23:47:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 06:54:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Nedla1969
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Message 7 of 23
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Re: Slow Speed every evening,

MY BQM 

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Emma_C
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Re: Slow Speed every evening,

Hi Nedla1969, 

Thanks for your post and welcome to our community. 

Very sorry you're having some on going issues with the speeds, I can assure you it's not the level of service we aim to provide. 

 

I've tried having a look into the back end of things but I've been unable to locate your account. Therefore I'm going to pop you a personal message and take some more details from there. 

I look forward to hearing back from you soon. 

Thanks. 

Emma_C - Forum Team
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Emma_C
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Message 9 of 23
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Helpful Answer

Re: Slow Speed every evening,

Thanks for the details provided on your message. 

I've taken a look and can confirm that there is an issue in your area under the reference F008677377. The estimated fix time is the 18th January 2021. 

During this fault you might notice that the services are intermittent but this will be resolved very soon. 

If it isn't resolved after this date please let us know and we can advise further. 

 

Emma_C - Forum Team
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Nedla1969
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Message 10 of 23
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Re: Slow Speed every evening,

Ok thank you for your help 

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