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riskyflier
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Slow Speed and intermittent resets

Over the last few weeks my broadband speed has fluctuated. I have the 500MB package. I know others have been having similar problems but when accessing the hub diagnostic page I can see errors.

I use a Knighthawk 6000 router and the hub is in modem mode. I've attached logs.

Using SpeedTest - Ping 7ms, Download 311Mbps, Upload 36.84 Mbps

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

219000000

Locked

Ranged Upstream Channel (Hz)

53700034

Locked

Provisioning State

Online

 

 

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

219000000

-4.7

36

256 qam

11

2

195000000

-3.7

37

256 qam

8

3

203000000

-4

37

256 qam

9

4

211000000

-4.4

37

256 qam

10

5

227000000

-5.2

36

256 qam

12

6

235000000

-5.2

36

256 qam

13

7

243000000

-5.7

36

256 qam

14

8

251000000

-5.9

36

256 qam

15

9

259000000

-5.7

36

256 qam

16

10

267000000

-5.2

36

256 qam

17

11

275000000

-4.7

36

256 qam

18

12

283000000

-4.2

37

256 qam

19

13

291000000

-4

37

256 qam

20

14

299000000

-4

37

256 qam

21

15

307000000

-4

37

256 qam

22

16

315000000

-3.9

37

256 qam

23

17

323000000

-3.7

37

256 qam

24

18

363000000

-3.5

38

256 qam

25

19

371000000

-3.7

38

256 qam

26

20

379000000

-4

37

256 qam

27

21

387000000

-4.2

38

256 qam

28

22

395000000

-4.2

38

256 qam

29

23

403000000

-4

38

256 qam

30

24

411000000

-4

38

256 qam

31

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

36.6

4861

3754

2

Locked

37.6

5262

3908

3

Locked

37.3

5039

3865

4

Locked

37.3

4869

4026

5

Locked

36.6

5467

3523

6

Locked

36.3

5409

3324

7

Locked

36.6

5447

3011

8

Locked

36.3

5252

2921

9

Locked

36.6

5667

2594

10

Locked

36.3

6491

2072

11

Locked

36.3

5838

1480

12

Locked

37.3

5574

967

13

Locked

37.3

5198

644

14

Locked

37.3

5207

587

15

Locked

37.6

4782

287

16

Locked

37.3

4696

383

17

Locked

37.6

4707

459

18

Locked

38.6

3668

2043

19

Locked

38.6

3402

2120

20

Locked

37.6

3265

1932

21

Locked

38.6

3200

2129

22

Locked

38.6

3357

2124

23

Locked

38.6

3454

2223

24

Locked

38.6

3919

1815

 

 

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riskyflier
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Re: Slow Speed and intermittent resets

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700034

4.8

5120

64 qam

2

2

39399988

4.7

5120

64 qam

4

3

46200009

4.8

5120

64 qam

3

4

60299971

4.7

5120

64 qam

1





Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0



General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

dJKDHSUBsgvca69834nc





Primary Downstream Service Flow

SFID

2612

Max Traffic Rate

575000000

Max Traffic Burst

42600

Min Traffic Rate

0





Primary Upstream Service Flow

SFID

2700

Max Traffic Rate

38520000

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort



Network Log

Time

Priority

Description

02/05/2020 23:32:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/05/2020 16:43:35

notice

DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/05/2020 16:43:35

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/05/2020 21:02:17

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/04/2020 02:21:10

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/04/2020 20:51:2

notice

DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/04/2020 20:51:2

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/04/2020 05:05:59

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/04/2020 00:04:0

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/04/2020 13:20:59

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/04/2020 13:17:1

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/04/2020 19:20:41

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/04/2020 20:40:4

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/04/2020 10:46:0

notice

DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/04/2020 10:46:0

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/04/2020 12:47:49

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/04/2020 01:58:21

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/04/2020 04:14:41

notice

DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/04/2020 04:14:41

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/04/2020 23:21:3

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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