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byron_hinson
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Slow M500 speaks - Area 31

For a while now we haven't been getting the full M500 speeds like we used to in area 31. We are getting what is more 350-400. Is there a lot of throttling going on now compared to the past few months? We were told our area was improved and speeds would be better too not that long ago?

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byron_hinson
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Re: Slow M500 speaks - Area 31

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

203000000

1.5

40

256 qam

9

2

211000000

1.4

40

256 qam

10

3

219000000

1

40

256 qam

11

4

227000000

1

40

256 qam

12

5

235000000

0.2

40

256 qam

13

6

243000000

0

40

256 qam

14

7

251000000

-1

39

256 qam

15

8

259000000

-1.5

38

256 qam

16

9

267000000

-0.4

40

256 qam

17

10

275000000

0

40

256 qam

18

11

283000000

-0.2

40

256 qam

19

12

291000000

0

40

256 qam

20

13

299000000

0.2

40

256 qam

21

14

307000000

0.2

40

256 qam

22

15

315000000

0.7

40

256 qam

23

16

323000000

0.5

40

256 qam

24

17

331000000

0.2

40

256 qam

25

18

371000000

0.5

38

256 qam

26

19

379000000

-1

38

256 qam

27

20

387000000

-1.2

38

256 qam

28

21

395000000

-1.2

40

256 qam

29

22

403000000

-1.7

40

256 qam

30

23

411000000

-1.5

40

256 qam

31

24

419000000

-2

38

256 qam

32

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

194

11

2

Locked

40.3

13

0

3

Locked

40.9

6

0

4

Locked

40.3

28

0

5

Locked

40.3

222

16

6

Locked

40.3

13

0

7

Locked

39.3

10

0

8

Locked

38.9

22

0

9

Locked

40.3

18

0

10

Locked

40.3

27

0

11

Locked

40.3

30

0

12

Locked

40.3

14

0

13

Locked

40.3

41

0

14

Locked

40.3

26

0

15

Locked

40.3

25

0

16

Locked

40.3

38

0

17

Locked

40.9

29

0

18

Locked

38.9

32

0

19

Locked

38.9

37

0

20

Locked

38.9

58

0

21

Locked

40.3

55

0

22

Locked

40.3

70

0

23

Locked

40.3

61

0

24

Locked

38.9

96

0

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

25800030

43.8

5120

64 qam

6

2

46200000

45

5120

64 qam

3

3

39400000

44.5

5120

64 qam

4

4

32599986

44.3

5120

64 qam

5

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt053-b.cm

 

Primary Downstream Service Flow

SFID

377984

Max Traffic Rate

575000000

Max Traffic Burst

42600

Min Traffic Rate

0

 

Primary Upstream Service Flow

SFID

377983

Max Traffic Rate

38520000

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

 

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jbrennand
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Re: Slow M500 speaks - Area 31

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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byron_hinson
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Message 4 of 7
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Re: Slow M500 speaks - Area 31

My Broadband Ping - Latest

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byron_hinson
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Message 5 of 7
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Re: Slow M500 speaks - Area 31

Can ignore the big red bit at after 2pm as restarted router

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jbrennand
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Re: Slow M500 speaks - Area 31

That BQM is very nice no issues evident on it.

It suggests to me that your issues may all be wifi related. Can you test speeds this way....
____________________________

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into windows safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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byron_hinson
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Re: Slow M500 speaks - Area 31

All results on Mac, Windows etc are ethernet - I was up at 4am this morning and got the full 500 - any time after 10am and it's down to 350 I assume the area is over subscribed or being throttled.

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