I currently pay for 200Mbps but for the past couple of weeks I have had a drop in internet speeds.
I've checked with speedtest and every time it has varied between 10 and 40 Mbps. I've tested at various times of the day and used both wireless and ethernet connections with no change.
I've ran the online tests and nothing is showing up as problem. I've also reset the router again with no change. I don't expect to be running at 200mbps all the time but the speed I'm getting has dropped massively.
Connect to your hub, log in, go to Advanced settings>Tools>Network status, and then post the contents of the upstream, downstream and network tabs. That'll enable somebody to take a look at the connection and see if there's any evidence that shows a network fault.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thank you very much for your post. I have had a look at your services from my end and I have not been able to identify any immediate issues. Just to confirm was the speed test carried out via a WiFi or wired based device? If wired, do you have an up to date LAN card as well as a Cat 3 or above Ethernet cable? Once you have done this can you also provide a screen shot of a test via speedtest.net?