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Slow Internet

I currently pay for  200Mbps but for the past couple of weeks I have had a drop in internet speeds. 

I've checked with speedtest and every time it has varied between 10 and 40 Mbps. I've tested at various times of the day and used both wireless and ethernet connections with no change. 

I've ran the online tests and nothing is showing up as problem. I've also reset the router again with no change. I don't expect to be running at 200mbps all the time but the speed I'm getting has dropped massively. 

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Very Insightful Person
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Message 2 of 6
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Helpful Answer

Re: Slow Internet

Connect to your hub, log in, go to Advanced settings>Tools>Network status, and then post the contents of the upstream, downstream and network tabs.  That'll enable somebody to take a look at the connection and see if there's any evidence that shows a network fault.

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Helpful Answer

Re: Slow Internet

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-0.738256 qam24
2139000000-1.938256 qam1
3147000000-238256 qam2
4155000000-1.938256 qam3
5163000000-1.938256 qam4
6171000000-1.738256 qam5
7179000000-1.938256 qam6
8187000000-238256 qam7
9195000000-238256 qam8
10203000000-2.438256 qam9
11211000000-2.438256 qam10
12219000000-2.538256 qam11
13227000000-2.738256 qam12
14235000000-338256 qam13
15243000000-338256 qam14
16251000000-3.238256 qam15
17259000000-338256 qam16
18267000000-2.538256 qam17
19275000000-2.738256 qam18
20283000000-238256 qam19
21291000000-238256 qam20
22299000000-138256 qam21
23307000000-1.238256 qam22
24315000000-0.738256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61296001245904
2Locked38.933815043190216
3Locked38.628027864465072
4Locked38.953424469095591
5Locked38.641543548171773
6Locked38.960027035092270
7Locked38.633473212554735
8Locked38.638525182823194
9Locked38.641936902922518
10Locked38.940463262206199
11Locked38.624017791903385
12Locked38.927258951685249
13Locked38.927410961793522
14Locked38.930254671401643
15Locked38.624502261252211
16Locked38.62550783830620
17Locked38.63528625813228
18Locked38.941022701509641
19Locked38.64101083924056
20Locked38.92003857464663
21Locked38.91684665346233
22Locked38.61440479259636
23Locked38.91407351218271
24Locked38.91259195225583
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Re: Slow Internet

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999655.1512016 qam10
2258000004.95512016 qam9
3394000005.025512016 qam7
4326000004.975512016 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Slow Internet

Network Log

Time Priority Description

05/11/2019 01:15:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2019 01:15:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2019 09:13:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2019 09:13:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2019 15:46:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Forum Team
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Message 6 of 6
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Re: Slow Internet

Hi Immym5,

 

Thank you very much for your post. I have had a look at your services from my end and I have not been able to identify any immediate issues. Just to confirm was the speed test carried out via a WiFi or wired based device? If wired, do you have an up to date LAN card as well as a Cat 3 or above Ethernet cable? Once you have done this can you also provide a screen shot of a test via speedtest.net?

 

Many thanks,

 

Louis

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