Virgin Media Community

[Hedgepig68]

Looking for advice please on how to resolve this issue.  I'm a new customer to VM and until the upgrade work that VM were doing in my post code area I have had poor Internet connection speeds. I am unable to connect a human to report this issue 

[japitts]

Are these poor speeds over both wired & wireless connections? And what sort of speeds are you getting?

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.