I'm on 500MB Broadband a relatively new customer and have had issues with the internet being slow and it's a particular hindrance whilst working from home via Citrix - frequent disconnects, input lag, and freezes. I'm currently tethered to my phone for remote working as a work around and the experience is responsive and without issue.
I've run tests reset the router several times (including factory reset) spoke to a live agent who asked me to reset again and wait a few hours to wait and see what happens. To confirm this is over a wired connection but is an identical experience over wifi too.
Welcome to the Community Forums! Thanks for your first post.
I am sorry to hear you've been struggling with your broadband connection recently. @lotharmat is right - your signal levels are a little bit messy! I've been able to locate your account and can clarify that there is currently an ongoing SNR fault in your area, however the good news is that it's estimated to be resolved later on tonight (at around 11pm).
Do let us know how things are tomorrow and if there's anything else you need. Apologies again for the inconvenience caused in the meantime.
Not all outages will be registered via the service status page, as this would usually depend on how many customers are affected and the type of fault at play. If you would ever like to request an update, please feel free to post below and we'll be happy to check for you.
I received an email and text yesterday to confirm the outage had been resolved.
The internet remained relatively slow early evening, but sped up late in the evening - I checked and I was getting good upload and the router was at 64 QAM, this morning it's back at 16 QAM and having similar issues with low upload speeds again.