Virgin Media Community

[OG81]

Does anyone know why I  only get 77mbps when I'm using a brand new virgin media ethernet cable and 111mbps when I'm using WiFi

😁

[legacy1]

bad cable or bad device.

[OG81]

Hi

Thanks for your reply

Ive tried it on two other devices now and all three devices say 77-81mbps

Ive not tested the cable but its a brand new one that came with the VM Hub

Maybe I will just buy another one anyway 

[carl_pearce]

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@OG81 wrote:

Hi

Thanks for your reply

Ive tried it on two other devices now and all three devices say 77-81mbps

Ive not tested the cable but its a brand new one that came with the VM Hub

Maybe I will just buy another one anyway 

---

Could you access the HUB on http://192.168.0.1, log in, and navigate to the 'Connected Devices' section.

This should show a list of wired and wireless devices connected to the HUB, and the 'Speed (Mbps)' each device is connected at.

Could you find the device you are using and check if the value is '100' or '1000'?

[OG81]

Thanks for your help 

I will do that now👍

[OG81]

Hello 

Its taken me that long to login

kept saying someone else was logged in, 😡😡😡😡😡😡😡😡😡

Anyway 

The device thats connected via the ethernet says 100

Any good?

Thanks again for your help 

[carl_pearce]

---

@OG81 wrote:

Hello 

Its taken me that long to login

kept saying someone else was logged in, 😡😡😡😡😡😡😡😡😡

Anyway 

The device thats connected via the ethernet says 100

Any good?

Thanks again for your help 

---

Yes, that means your device is connecting at a lower than expected/optimal speed (100Mbps instead of 1Gbps (1000Mbps)).

You need to check your cable and device to ensure they are both capable of the faster speed.

[OG81]

Ok 👍👍👍👍

Cable says virgin media cat 6 utp

And the device is a 4k firestick 

Maybe its the firestick 

I will see what I can find out about the firestick, well actually my other firestick down stairs gets 112mbps so must be dodgy cable 

Cld you recommend a particular cable

Thank you very much for your help its very much appreciated 

👍👍👍👍👍👍👍

[carl_pearce]

---

@OG81 wrote:

Ok 👍👍👍👍

Cable says virgin media cat 6 utp

And the device is a 4k firestick 

Maybe its the firestick 

I will see what I can find out about the firestick, well actually my other firestick down stairs gets 112mbps so must be dodgy cable 

Cld you recommend a particular cable

Thank you very much for your help its very much appreciated 

👍👍👍👍👍👍👍

---

Firestick ethernet adapters are pretty much always 10/100 (100Mbps).

Ironically you'll probably, or do I should say, see faster speeds over wireless!

[OG81]

Sorry 🤭

i shld of said it was a firestick to start with

The adapter did advertise saying it was capable of upto 480mbps 

How about when I plugged the ethernet directly into my TV that speed test said only 56mbps

Could still be cable you think?

I will just buy a new one and see what happens 

Thanks again for all your help