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wacko
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Slow Downstream only

The downstream speed of my broadband has dropped massively today to a point where the internet is unusable and I am needing to hotspot to my phone to really do anything. Nothing has changed. Initially I thought it might be my wifi but directly connected and was still the same. 

Running a speed test downstream is really slow but upstream seems to be the same speed it always is. I am wondering wether it is an issue affecting only downstream. I ran a test and it was reported back everything was fine. I wonder if anyone can look at the below please and let me know if everything looks good or not?

I have the superhub 2ac and it is used in a modem only mode.

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-5.39-4.67-1.89-0.75-1.75-3.29-2.32-0.50
RxMER (dB)30.8228.3927.1725.9525.9928.0328.2230.05

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)139000000Locked
Ranged Upstream Channel (Hz)60300000Success
Provisioning StateOK

Operational

 

Thanks

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Ignition
Wise owl
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Message 2 of 6
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Re: Slow Downstream only

That looks awful. You need a technician visit.

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Forum Team
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Message 3 of 6
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Re: Slow Downstream only

Hello wacko

 

Sorry to hear of the broadband issues experienced and the delays in getting back to you. Is this something you still require assistance with or have you been able to speak to the team and get an engineer out?

 

If you could let us know, we're here to help.

 

Rob

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wacko
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Message 4 of 6
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Re: Slow Downstream only

I spoke to the team and had an engineer booked as per Ignitions recommendation but the speeds seem to have stabilised so cancelled the visit.

I'm keeping a close eye and will call out the visit if the problem persists. Hoping it was a one off.
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jbrennand
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Message 5 of 6
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Re: Slow Downstream only

Watch the rxmr number - signal to noise ratio - recommended minimum is 34db - yours were way below that - which = increased noise or reduced signal strength

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Re: Slow Downstream only

Hey wacko

Please let us know how you get on 

If you require a visit let us know

Gareth_L

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