Virgin Media Community

[JJG92]

I am having speed issues maximum download i am receving is 45Mbps down i have my hub in modem mode with a Netgear RAX120, i have tryed restarting both routers also pin hole reset both routers, also tryed in router mode with the same problem, not getting anywhere with VM web chat they just keep saying its a wifi issue but i think its an issue with my hub 3.0 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	435000000	2.4	38	256 qam	36
2	235000000	3.2	35	256 qam	13
3	243000000	3	36	256 qam	14
4	251000000	2.9	36	256 qam	15
5	259000000	2.7	36	256 qam	16
6	267000000	2.7	35	256 qam	17
7	275000000	2.5	33	256 qam	18
8	283000000	2.2	31	256 qam	19
9	291000000	2.5	31	256 qam	20
10	299000000	2.7	35	256 qam	21
11	307000000	2.5	38	256 qam	22
12	315000000	2.5	38	256 qam	23
13	323000000	2.7	38	256 qam	24
14	347000000	2.7	35	256 qam	25
15	355000000	2.5	34	256 qam	26
16	363000000	2.4	34	256 qam	27
17	371000000	2	32	256 qam	28
18	379000000	1.9	31	256 qam	29
19	387000000	1.7	29	256 qam	30
20	403000000	2	37	256 qam	32
21	411000000	2.2	37	256 qam	33
22	419000000	2.4	37	256 qam	34
23	427000000	2.5	38	256 qam	35

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	8303	19993
2	Locked	35.5	2653466	810
3	Locked	36.3	10371	1182
4	Locked	36.6	4642772	956
5	Locked	36.6	6488731	1143
6	Locked	35	45739074	1305
7	Locked	33.3	293954796	1078
8	Locked	31.9	782619097	965
9	Locked	31.9	614018326	852
10	Locked	35	1269174	847
11	Locked	38.6	4004	273
12	Locked	38.9	2350	718
13	Locked	38.6	3811	238
14	Locked	35.7	15107	255
15	Locked	34.9	334174	169
16	Locked	34.3	2557235	141
17	Locked	32.5	115586545	341
18	Locked	31	479517593	381
19	Locked	29.3	1025185981	59647
20	Locked	37.3	68503	44
21	Locked	37.6	8031	47
22	Locked	37.6	4528	65
23	Locked	38.9	18619	45

[JJG92]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32599949	45.5	5120	64 qam	13
2	39400009	45	5120	64 qam	12
3	46199988	44	5120	64 qam	11
4	53700007	41.5	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[JJG92]

Network Log

Time Priority Description

26/05/2021 10:00:5	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 09:31:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 09:16:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 08:00:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 06:31:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 05:49:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 05:38:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 05:05:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 01:25:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 00:43:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 00:40:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 00:07:39	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 23:09:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 22:49:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 10:35:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 09:40:23	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 09:39:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 09:21:57	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 09:21:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 22:03:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Paulina_Z]

Hi @JJG92,

Welcome to our Community Forum, thank you for your post and I'm sorry to understand that you're experiencing some slow speeds!

Can you tell us a little more about this issue? Are you only experiencing this problem on a WiFi connection, or are you receiving the same speeds on a wired connection?

Would you be able to run a wired connection speed test on speedtest.net and let us know what the results are? You can read a little more about out speeds here.

Please keep us updated so we can see what we can do to help further if needed.

Thanks!