Virgin Media Community

[huds80]

Hi. I wonder if someone can shed any light on some slow speeds I am having. Been getting a solid 350MB for ages. Then yesterday I noticed some slow down, speed tests have been putting my connection at about 10MB down (still the full 35MB up though).

I have isolated all the devices from my nextwork, rebooted the router, reset the router, even went into modem mode with one laptop connected, still the same slow speeds. The call center say everything is fine their end and its my home network?? Can anyone help? I need to be able to work from home!

My network log:

18/12/2020 12:36:8	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 12:36:3	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 11:09:13	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 11:06:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 10:51:37	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	47.8	5120	64 qam	11
2	39400000	48	5120	64 qam	8
3	46200000	48.5	5120	64 qam	7
4	25800000	47.5	5120	64 qam	12

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Downstream:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.5	40	256 qam	25
2	251000000	1.2	40	256 qam	15
3	259000000	1.7	40	256 qam	16
4	267000000	2	40	256 qam	17
5	275000000	2	40	256 qam	18
6	283000000	1.7	40	256 qam	19
7	291000000	1.5	40	256 qam	0
8	299000000	1.5	40	256 qam	21
9	307000000	1.5	40	256 qam	22
10	315000000	1.9	40	256 qam	23
11	323000000	2.2	40	256 qam	24
12	371000000	1.4	40	256 qam	26
13	379000000	1	40	256 qam	27
14	387000000	1	40	256 qam	28
15	395000000	1	40	256 qam	29
16	403000000	1	40	256 qam	30
17	411000000	0.5	40	256 qam	31
18	419000000	0.4	40	256 qam	32
19	427000000	0	40	256 qam	33
20	435000000	-0.2	40	256 qam	34
21	443000000	0	40	256 qam	35
22	451000000	-0.2	40	256 qam	36
23	459000000	0	40	256 qam	37
24	467000000	-0.2	40	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2	0
2	Locked	40.3	16	0
3	Locked	40.3	7	0
4	Locked	40.3	6	0
5	Locked	40.9	5	0
6	Locked	40.3	5	0
7	Locked	40.3	7	0
8	Locked	40.9	18	0
9	Locked	40.9	7	0
10	Locked	40.3	8	0
11	Locked	40.9	8	0
12	Locked	40.3	1	0
13	Locked	40.3	8	0
14	Locked	40.3	9	0
15	Locked	40.3	22	0
16	Locked	40.3	10	0
17	Locked	40.3	16	0
18	Locked	40.3	9	0
19	Locked	40.3	4	0
20	Locked	40.3	13	0
21	Locked	40.3	17	0
22	Locked	40.3	20	0
23	Locked	40.9	12	0
24	Locked	40.3	13	0

[jbrennand]

All the stats look in order. Can you try the reset again as it can be tricky and the VM website instructions are "wrong" - do it this way.

With the Hub switched "on", disconnect any ethernet connections and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub (it is a six digit numeric one).

See if that sorts it first.