Menu
Reply
richbell401
  • 10
  • 0
  • 0
Tuning in
341 Views
Message 1 of 12
Flag for a moderator

Slow Download Speed (M200 Fibre)

Hi, I'm only getting an average of 45MBps on the M200 fibre package. The speed tests I've performed are with a wired ethernet connection to the Hub 3 router, with no other devices being actively used at the time. Broadband Quality Monitor shows a relatively stable and consistent connection with low latency.

Any ideas on how to improve this?

=============

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

139000000
Locked

Ranged Upstream Channel (Hz)

60299939
Locked

Provisioning State

Online
 
=================
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11390000001.937256 qam1


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.676802239814

 

===============

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16029993948.3512064 qam1



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA003

0

 

===========

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060-b.cm



Primary Downstream Service Flow
SFID6560
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow
SFID6559
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

 

=============

Network LogTime Priority Description
30/06/2021 10:39:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 10:39:3Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 08:53:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:59:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:59:43Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:59:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:59:14criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:53Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 01:58:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 
Tags (4)
0 Kudos
Reply
lotharmat
  • 2.54K
  • 188
  • 458
Trouble shooter
328 Views
Message 2 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

There should be 24 d/s channels and 4 u/s channels.

Please can you post the full details from these

(If there are none - there's your problem!)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

richbell401
  • 10
  • 0
  • 0
Tuning in
326 Views
Message 3 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

Thanks for the reply. When I go to Router Status > Downstream (or Upstream) I only see this below, the scroll bar is greyed out and doesn't show anything else!! 

 

richbell401_0-1625051621160.png

 

0 Kudos
Reply
lotharmat
  • 2.54K
  • 188
  • 458
Trouble shooter
307 Views
Message 4 of 12
Flag for a moderator
Helpful Answer

Re: Slow Download Speed (M200 Fibre)

Ahh - That's the problem!

I'm amazed you have any broadband!

I'd try and call it in as a fault on 150 (or 0345 454 1111)

It'll ask you to reboot the hub (if you already have done - don't)
You will then be cut off
Wait a couple of minutes
Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
richbell401
  • 10
  • 0
  • 0
Tuning in
299 Views
Message 5 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

Thank you so much!! I'll give this a go 🙂 I really appreciate your help and advice on this!

0 Kudos
Reply
lotharmat
  • 2.54K
  • 188
  • 458
Trouble shooter
269 Views
Message 6 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

How did you get on?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
richbell401
  • 10
  • 0
  • 0
Tuning in
250 Views
Message 7 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

Its looking much better thanks after a couple of hard (pin-hole) reboots. Router is showing correct number of upstream and downstream channels. Speed tests consistently show 80MBPs down and 9MBPs up on the M200 connection. Is this about the usual range as I've never seen it above 100MBPs.

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000001.537256 qam1
2147000000237256 qam2
31550000001.237256 qam3
41630000001.738256 qam4
5171000000238256 qam5
61790000002.238256 qam6
71870000002.238256 qam7
81950000002.538256 qam8
92030000002.538256 qam9
102110000002.538256 qam10
112190000002.538256 qam11
122270000002.538256 qam12
132350000002.738256 qam13
142430000002.738256 qam14
152510000002.738256 qam15
162590000002.538256 qam16
172670000002.938256 qam17
18275000000338256 qam18
192830000003.238256 qam19
20291000000338256 qam20
212990000003.438256 qam21
223070000003.538256 qam22
233150000003.538256 qam23
243230000003.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.33830
2Locked37.64080
3Locked37.312805550
4Locked38.61430
5Locked38.61330
6Locked38.62480
7Locked38.63390
8Locked38.65210
9Locked38.66990
10Locked38.610240
11Locked38.911570
12Locked38.611380
13Locked38.912890
14Locked38.613720
15Locked38.612950
16Locked38.913960
17Locked38.612710
18Locked38.912410
19Locked38.911290
20Locked38.612030
21Locked38.612030
22Locked38.911070
23Locked38.911260
24Locked38.611610

 

=====

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029996548.3512064 qam1
24620000046.3512064 qam3
33940000645.3512064 qam4
45370008847.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010
0 Kudos
Reply
Sasha_W
  • 1.37K
  • 62
  • 112
Forum Team (Retired)
Forum Team (Retired)
218 Views
Message 8 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

Hi @richbell401,

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having some issues but we can certainly look into this for you. 

 

I can see from your account that everything does seem to be running smoothly with no faults or outages. 

 

I can also see that you spoke to our team and it does look like they have carried out some checks for you. 

 

Did they manage to get this resolved or give you any advice on what to do if the issue occurs again? 

 

Please do let us know. 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
richbell401
  • 10
  • 0
  • 0
Tuning in
205 Views
Message 9 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

Hi, thanks for replying to this. I contacted the virgin help before the first log of only one downstream channel as there was an outage in my area. The latest log with 80 MBPS is consistent with what I see today. 

0 Kudos
Reply
Corey_C
  • 3.9K
  • 214
  • 323
Forum Team
Forum Team
176 Views
Message 10 of 12
Flag for a moderator

Re: Slow Download Speed (M200 Fibre)

Thanks for your reply and update, richbell401, can you confirm if your NIC allows for connections above 100Mbps?

 

Cheers,

Corey C

0 Kudos
Reply