@richardburton9 wrote:
Hi Scott - I cancelled as everything seemed sorted after talking to Gareth (in retrospect I probably shouldn't have). Does the engineer need home access to correct the power levels? Richard
The staff don't usually book a visit unless they deem it necessary and I would always recommend getting any potential faults checked, even if they seem to have gone away.
The power levels are usually corrected at the cabinet in the street, unless an attenuator needs to be fitted to the internal cable. However the engineer would probably need access to the hub to check the current levels in order to know which way to make the adjustments, up or down.
I can understand why you might not be comfortable with a home visit at this time and you can ask VM if there is anything they can do externally.
@ModTeam Please can you ask one of the forum team to visit this thread and check Richard's power levels again and see if a engineer booking is still required.
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Scott
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