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thebigmg
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Slow Broadband

Paying for 500MB and getting 90, only 40mb yesterday and this is even after a reset. Is there an issue? Normally my pc reads 500, so something is up.

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Christy_D
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Re: Slow Broadband

Hi there

Is your PC hardwired or is it on WiFi? 

Have you tried a 30 seconds pin reset, and also checked our Virgin Media app to see if there are any area faults currently open?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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thebigmg
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Re: Slow Broadband

Yes it's been reset and it's hard wired. Literally nothing has changed in years. Has always been spot on but seems to be super low.

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BoneMatrix
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Re: Slow Broadband

Pray tell... how does a 30 sec cable modem pin reset overcome what is clearly local over-utilzation of VM available bandwidth?

VM-BQM.png

 

 

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Christy_D
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Re: Slow Broadband

Hi @BoneMatrix 

A 30 seconds pin reset will clear any pre and post errors which have accumulated on the upstream channels.

If there is a utilisation ticket open in the area then it should show within our Virgin Media app in the status section.

@thebigmg  can you copy and paste the Upstream and Downstream channel info from within the Hub 3 settings. I'll check them over for you to make sure it isn't power levels related.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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BoneMatrix
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Re: Slow Broadband

So why is the problem of slow broadband only between 09:00 and 19:00 week days then?

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Z92
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Re: Slow Broadband


@BoneMatrix wrote:

So why is the problem of slow broadband only between 09:00 and 19:00 week days then?


Covid. 

 

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thebigmg
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Re: Slow Broadband

Here's the downstream. I don't have issues with the upstream.

 

downstream.PNG

 

thinkresults.PNG

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thebigmg
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Re: Slow Broadband

Hello Virgin Media...

500mb.JPGspeedtest.JPG

 

 

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