Virgin Media Community

[thebigmg]

Paying for 500MB and getting 90, only 40mb yesterday and this is even after a reset. Is there an issue? Normally my pc reads 500, so something is up.

[Christy_D]

Hi there

Is your PC hardwired or is it on WiFi? 

Have you tried a 30 seconds pin reset, and also checked our Virgin Media app to see if there are any area faults currently open?

Thanks

Christy

[thebigmg]

Yes it's been reset and it's hard wired. Literally nothing has changed in years. Has always been spot on but seems to be super low.

[BoneMatrix]

Pray tell... how does a 30 sec cable modem pin reset overcome what is clearly local over-utilzation of VM available bandwidth?

[Christy_D]

Hi @BoneMatrix 

A 30 seconds pin reset will clear any pre and post errors which have accumulated on the upstream channels.

If there is a utilisation ticket open in the area then it should show within our Virgin Media app in the status section.

@thebigmg  can you copy and paste the Upstream and Downstream channel info from within the Hub 3 settings. I'll check them over for you to make sure it isn't power levels related.

Thanks

Christy

[BoneMatrix]

So why is the problem of slow broadband only between 09:00 and 19:00 week days then?

[Z92]

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@BoneMatrix wrote:

So why is the problem of slow broadband only between 09:00 and 19:00 week days then?

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Covid. 

[thebigmg]

Here's the downstream. I don't have issues with the upstream.

[thebigmg]

Hello Virgin Media...