Have had Virgin for a long long time. Was on approx 100 Mbps hard wired broadband with no problems (download speeds always very close to 100) . Had to move PC and used wireless connection for 1 week and during that time agreed with Virgin to change to a new contract which included 300 approx Mbps broadband. Checked it on WiFi and only getting approx 40 Mbps. Hard wired with Cat6 ethernet cable. Still only getting approx 40 Mbps. Have spoken to Virgin several times. No solution. They now claim my ethernet cable is faulty. However I get the same download speed whether I use ethernet cable, wireless, or a combination of both. The same problem occurs on both my PC and Apple Mac. Read lots of suggestions and tried most of them including checking connections and Modem reset. Nothing has any effect. Please help. Any suggestions. I see other people have a similar problems and most of them don't seem to have arrived at any complete solution
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.