Hi VM
We've had trouble free service from VM for a long time with a brilliant 100mb service. But this week speed has dropped to 20-30mb and this evening I'm seeing anything between 1-20mb (on a wired connection).
Router has been restarted but makes no difference.
Status as follows...
Status
Item Status Comments
Acquired Downstream Channel (Hz) | 226750000 | Locked |
Ranged Upstream Channel (Hz) | 39400000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 226750000 | 3.2 | 33 | 256 qam | 12 |
2 | 138750000 | 6.8 | 36 | 256 qam | 1 |
3 | 146750000 | 6.5 | 36 | 256 qam | 2 |
4 | 154750000 | 6 | 36 | 256 qam | 3 |
5 | 162750000 | 5.8 | 36 | 256 qam | 4 |
6 | 170750000 | 5.3 | 36 | 256 qam | 5 |
7 | 178750000 | 5.1 | 36 | 256 qam | 6 |
8 | 186750000 | 5 | 36 | 256 qam | 7 |
9 | 194750000 | 4.6 | 36 | 256 qam | 8 |
10 | 202750000 | 4.3 | 36 | 256 qam | 9 |
11 | 210750000 | 3.7 | 36 | 256 qam | 10 |
12 | 218750000 | 3.2 | 35 | 256 qam | 11 |
13 | 234750000 | 3.2 | 36 | 256 qam | 13 |
14 | 242750000 | 3 | 36 | 256 qam | 14 |
15 | 250750000 | 3 | 37 | 256 qam | 15 |
16 | 258750000 | 3.2 | 37 | 256 qam | 16 |
17 | 266750000 | 3.2 | 37 | 256 qam | 17 |
18 | 274750000 | 2.9 | 37 | 256 qam | 18 |
19 | 282750000 | 3 | 37 | 256 qam | 19 |
20 | 290750000 | 3.4 | 37 | 256 qam | 20 |
21 | 298750000 | 3.5 | 37 | 256 qam | 21 |
22 | 306750000 | 2.9 | 37 | 256 qam | 22 |
23 | 314750000 | 2.9 | 37 | 256 qam | 23 |
24 | 322750000 | 3.5 | 37 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 33.4 | 49964 | 0 |
2 | Locked | 36.3 | 22 | 0 |
3 | Locked | 36.3 | 19 | 0 |
4 | Locked | 36.3 | 19 | 0 |
5 | Locked | 36.6 | 16 | 0 |
6 | Locked | 36.6 | 15 | 0 |
7 | Locked | 36.6 | 9 | 0 |
8 | Locked | 36.6 | 6 | 0 |
9 | Locked | 36.6 | 10 | 0 |
10 | Locked | 36.6 | 11 | 0 |
11 | Locked | 36.6 | 7 | 0 |
12 | Locked | 35.7 | 25 | 12 |
13 | Locked | 36.6 | 15 | 0 |
14 | Locked | 36.6 | 7 | 0 |
15 | Locked | 37.3 | 3 | 0 |
16 | Locked | 37.6 | 9 | 0 |
17 | Locked | 37.3 | 7 | 0 |
18 | Locked | 37.3 | 7 | 0 |
19 | Locked | 37.3 | 5 | 0 |
20 | Locked | 37.3 | 8 | 0 |
21 | Locked | 37.6 | 5 | 0 |
22 | Locked | 37.6 | 7 | 0 |
23 | Locked | 37.6 | 9 | 0 |
24 | Locked | 37.6 | 1 | 0 |