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gybe
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Sloooooow speeds ongoing

Hi VM

We've had trouble free service from VM for a long time with a brilliant 100mb service.  But this week speed has dropped to 20-30mb and this evening I'm seeing anything between 1-20mb (on a wired connection).

Router has been restarted but makes no difference.  

Status as follows...

Status

Item Status Comments

Acquired Downstream Channel (Hz)
226750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12267500003.233256 qam12
21387500006.836256 qam1
31467500006.536256 qam2
4154750000636256 qam3
51627500005.836256 qam4
61707500005.336256 qam5
71787500005.136256 qam6
8186750000536256 qam7
91947500004.636256 qam8
102027500004.336256 qam9
112107500003.736256 qam10
122187500003.235256 qam11
132347500003.236256 qam13
14242750000336256 qam14
15250750000337256 qam15
162587500003.237256 qam16
172667500003.237256 qam17
182747500002.937256 qam18
19282750000337256 qam19
202907500003.437256 qam20
212987500003.537256 qam21
223067500002.937256 qam22
233147500002.937256 qam23
243227500003.537256 qam24

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked33.4499640
2Locked36.3220
3Locked36.3190
4Locked36.3190
5Locked36.6160
6Locked36.6150
7Locked36.690
8Locked36.660
9Locked36.6100
10Locked36.6110
11Locked36.670
12Locked35.72512
13Locked36.6150
14Locked36.670
15Locked37.330
16Locked37.690
17Locked37.370
18Locked37.370
19Locked37.350
20Locked37.380
21Locked37.650
22Locked37.670
23Locked37.690
24Locked37.610

 

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gybe
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Re: Sloooooow speeds ongoing

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000038512064 qam6
22580000036.8512064 qam8
33260000037.5512064 qam7
44620000038.8512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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gybe
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Re: Sloooooow speeds ongoing

Network Log

Time Priority Description

17/12/2020 19:41:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 11:42:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 11:14:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 19:42:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 18:32:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 15:53:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 11:29:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 12:28:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 22:40:20ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 10:00:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 13:52:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 19:18:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2020 01:32:34noticeSW download Successful - Via NMS
09/12/2020 01:31:10noticeSW Download INIT - Via NMS
04/12/2020 01:03:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 22:44:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2020 13:28:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 13:03:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 22:02:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gybe
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Re: Sloooooow speeds ongoing

Should add that I'm in Aylesbury (area 22).  VM status reports no issues.

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