On the first page click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images)
FULL sets of data onto here
pages from the Downstream
from the Upstream & the Network Logs page.
Mac, IP addresses will be blanked out when you submit and have to do this twice
Please also set up a “Broadband Quality Monitor” to monitor the state of your connection and record any true network dropouts, latency issues, packet loss.
It will allow you to identify issues It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) post the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
You will need an engineer to check your tap to check if its good and you will also need to check how many splitters you have for TV services and make sure there are less. The cables should really be replaced and ideally the splitter should be replaced for a powered splitter if there are a few cable devices such as TV's however the downstream looks good so that might cause another issue? I'll let someone here see what they think.
Would someone mind flagging this up for the forum team to get an engineer booked.