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Since yesterday: download speed 0.-2mb from 100mb

Hello,

Yesterday our download speed dropped from 100mb to sub 2mb. Connection has been stable for a long time before this.

Was in modem mode, tried router mode, cycled power etc. etc. wired connection to PC, no new devices.

Any help much appreciated.

Thanks!

Date Time Error Number Error Description
 03/06/2020 

Screenshot from 2020-06-03 21-29-10.png 19:46:53   82000400   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 21 299000000 Hz QAM256 4.7 dBmV 40.3 dB 129 0
Locked 17 267000000 Hz QAM256 4.1 dBmV 40.4 dB 194 0
Locked 18 275000000 Hz QAM256 3.6 dBmV 40.3 dB 179 0
Locked 19 283000000 Hz QAM256 3.1 dBmV 40.0 dB 205 0
Locked 20 291000000 Hz QAM256 2.6 dBmV 39.9 dB 232 0
Locked 22 307000000 Hz QAM256 5.3 dBmV 40.3 dB 96 0
Locked 23 315000000 Hz QAM256 5.2 dBmV 40.3 dB 96 0
Locked 24 323000000 Hz QAM256 5.4 dBmV 39.9 dB 126 0


Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 9 60300000 Hz ATDMA 48.0 dBmV 64QAM 6400000 30720 Kbits/sec
Locked 10 53700000 Hz ATDMA 46.8 dBmV 64QAM 6400000 30720 Kbits/sec
Locked 11 46200000 Hz ATDMA 47.3 dBmV 64QAM 6400000 30720 Kbits/sec
Locked 12 39400000 Hz ATDMA 47.3 dBmV 64QAM 6400000 30720 Kbits/sec

 

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Re: Since yesterday: download speed 0.-2mb from 100mb

Area 15 NW6 btw. Seen a few folks from this area having issues.

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Re: Since yesterday: download speed 0.-2mb from 100mb

Hi davedotg,

 

Sorry to hear you're having broadband issues. Can you try and run some speed tests again using a wired connection and upload the screenshots here so we can see? It will help us with diagnostics.

 

Thanks,

 

Lisa

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