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A_wharton
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Since the lock down my internet speed has halved? How to contact support ?

Hi, since the lock down started my internet speed has dropped from 200mbps to about 80mbps. It feels like my connection has been down graded. I’ve tested with laptop and wired connection. It’s been fine for the last year+. Any thoughts or do I really have to call virgin support ? I know they must be busy. Thanks in advance. 

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SCA1972
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Re: Since the lock down my internet speed has halved? How to contact support ?


@A_wharton wrote:

Hi, since the lock down started my internet speed has dropped from 200mbps to about 80mbps. It feels like my connection has been down graded. I’ve tested with laptop and wired connection. It’s been fine for the last year+. Any thoughts or do I really have to call virgin support ? I know they must be busy. Thanks in advance. 


Have you tested your speed at off peak times, which with the lock down is now usually after midnight and before 7am?  If the speed is only slow during the day then it suggests a capacity issue on your segment of the network which has been exacerbated by the lock down.  If your speeds are still slow off peak then there may be a fault with your line.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

 

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gary_dexter
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Re: Since the lock down my internet speed has halved? How to contact support ?

Post the network, upstream and downstream logs from the hub admin pages 


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