Virgin Media Community

[rngorman]

Signed up for M600, but 1 week later and speed is exactly the same (M200) as before, can someone check the upgrade as it doesn't appear to have been implemented. 

Cheers

[Adduxi]

You can check the configuration on the Hub.  Just go to the configuration tab in the Hub's admin pages, 192.168.0.1

[rngorman]

Aha...it does actually say max traffic rate is 690000278 - but I don't understand why the max reported speed has stayed the same?

[Adduxi]

How are you testing?  It has to be a direct cable connection to the Hub.  If using a Windows device, try Safe Mode with Networking as this will disable any AV software etc. that may slow down the tests.  Make sure the cable is a known good Cat 6 or better, and the NIC is set to Gigabit Full Duplex.

[rngorman]

Hi there, whilst we were chatting Technical came back to me on the Live chat. They've said they've escalated as an issue and will monitor speed for 24 hrs / correct any problems and email me to let me know the outcome, but very much appreciate your assistance and coming to my aid so promptly 👍

[Ayisha_B]

Hi @rngorman,

Thanks for the update and don't hesitate to reach out if you experience any further issues. 

Regards