on 29-07-2021 16:00
Signed up for M600, but 1 week later and speed is exactly the same (M200) as before, can someone check the upgrade as it doesn't appear to have been implemented.
Cheers
on 29-07-2021 16:03
You can check the configuration on the Hub. Just go to the configuration tab in the Hub's admin pages, 192.168.0.1
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on 29-07-2021 16:07
Aha...it does actually say max traffic rate is 690000278 - but I don't understand why the max reported speed has stayed the same?
on 29-07-2021 16:19
How are you testing? It has to be a direct cable connection to the Hub. If using a Windows device, try Safe Mode with Networking as this will disable any AV software etc. that may slow down the tests. Make sure the cable is a known good Cat 6 or better, and the NIC is set to Gigabit Full Duplex.
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on 29-07-2021 17:04
Hi there, whilst we were chatting Technical came back to me on the Live chat. They've said they've escalated as an issue and will monitor speed for 24 hrs / correct any problems and email me to let me know the outcome, but very much appreciate your assistance and coming to my aid so promptly 👍
on 01-08-2021 11:35
Hi @rngorman,
Thanks for the update and don't hesitate to reach out if you experience any further issues.
Regards