Virgin Media Community

[sambloor]

Hi, I understand 200mb is what should be delivered to the house by Virgin but it will be less via wifi around the house.

However, the max I seem to be getting (even when in the same room as the router) is 40mb.

My speedtest results are here: https://www.speedtest.net/result/11828405686

I've attached the Router Status info below.

Please let me know if anyone can help.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.3	38	256 qam	25
2	267000000	6.9	40	256 qam	17
3	275000000	6.9	40	256 qam	18
4	283000000	7	40	256 qam	19
5	291000000	7.1	40	256 qam	20
6	299000000	7.4	40	256 qam	21
7	307000000	7	40	256 qam	22
8	315000000	7.3	40	256 qam	23
9	323000000	7.5	40	256 qam	24
10	339000000	6.9	40	256 qam	26
11	347000000	6.5	40	256 qam	27
12	355000000	6.4	40	256 qam	28
13	363000000	6.5	40	256 qam	29
14	371000000	6.4	38	256 qam	30
15	379000000	6.3	38	256 qam	31
16	387000000	6.4	40	256 qam	32
17	395000000	6.3	40	256 qam	33
18	403000000	6.3	40	256 qam	34
19	411000000	6.4	40	256 qam	35
20	419000000	6	40	256 qam	36
21	427000000	6	40	256 qam	37
22	435000000	5.9	40	256 qam	38
23	443000000	5.9	40	256 qam	39
24	451000000	6	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	745	4926
2	Locked	40.3	158	6235
3	Locked	40.3	169	6590
4	Locked	40.3	156	6586
5	Locked	40.9	153	6766
6	Locked	40.3	644	5088
7	Locked	40.3	767	4949
8	Locked	40.3	753	5078
9	Locked	40.3	755	5129
10	Locked	40.3	1096	5100
11	Locked	40.3	916	5066
12	Locked	40.3	657	5036
13	Locked	40.3	588	5077
14	Locked	38.9	624	5095
15	Locked	38.9	624	5105
16	Locked	40.3	645	4330
17	Locked	40.9	600	4391
18	Locked	40.9	608	4354
19	Locked	40.3	592	4380
20	Locked	40.9	691	4228
21	Locked	40.9	688	4340
22	Locked	40.3	641	4356
23	Locked	40.3	665	4332
24	Locked	40.3	551	3632

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	35.5	5120	64 qam	3
2	39400000	35	5120	64 qam	4
3	53700000	37	5120	64 qam	2
4	60300000	38	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	8	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	4	0

Primary Downstream Service Flow

SFID	15448
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	15572
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Status

ItemStatusCommentsAcquired Downstream Channel (Hz)

331000000

Locked

Ranged Upstream Channel (Hz)

46200000

Locked

Provisioning State

Online

[sambloor]

I should add that I have also plugged in via Ethernet and still get the same speed. 

Also I moved house 6 weeks ago and set up using QuickStart. 

Is it possible the previous owners paid for a lower speed and it remains capped at that speed?

[jbrennand]

No... you are provisioned for 200 (see max data transfer rate boxes - in bps)

Is your 40mbps on wifi - thats what I get on my 200 package on the 2.4 GHz bannd.   What do you get on ethernet connections with a new Cat6 cable and the Hub in modem mode?

The RS errors may be a concern (or just historical build up), the T3's may be an issue to explore - so can you do this next.
_____________________________________________

Post up the network logs first and then....

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't - particularly the PostRS errors.

Also see if the T3's reset to 0.

Then, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Paul_DN]

Hi sambloor,

Thank you for reaching back out to us in our community and welcome back, sorry to see you are only getting 40 MBPS when on our 200 MBPS, I have been able to locate your account with the details we have for you and can see there is a congestion issue which may be slowing things down, we are aware and although the current estimated fix date is 28 OCT 2021 @ 09:00 we will be aiming to resolve this ASAP.

You can keep tracks on this yourself via our Service Status  page by signing in and registering for updated either Via Email or Text.

Regards

Paul.

[jpeg1]

This is a clear case of Virgin signing up new users when the local network is already oversubscribed. 

It willl give new users a poor service, and degrade existing connections even further.

Disgraceful!