Menu
Reply
watsonm13
  • 20
  • 0
  • 1
On our wavelength
966 Views
Message 1 of 9
Flag for a moderator

Should be M500

Using the router in modem mode.  Tried resetting/restarting without any success.  The absolute best speed I can get through any speedtest app / site is 300mbs (very,very rarely) with an average of less than 100mbs being the norm.  No point paying for the fastest package if we can't get that speed. Network LogTime Priority Description
18/07/2020 16:26:14ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 02:49:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 16:04:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 13:12:30ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 05:13:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 08:54:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 08:29:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 17:45:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 17:45:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 17:36:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 17:35:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 17:35:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 22:35:22ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 04:44:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2020 20:35:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2020 05:14:27noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2020 09:12:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2020 11:19:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 15:14:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 10:08:13Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

0 Kudos
Reply
watsonm13
  • 20
  • 0
  • 1
On our wavelength
964 Views
Message 2 of 9
Flag for a moderator

Re: Should be M500

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12267500002.538256 qam12
22187500002.538256 qam11
32347500002.438256 qam13
42427500002.438256 qam14
52507500002.538256 qam15
62587500002.538256 qam16
72667500002.538256 qam17
82747500002.438256 qam18
92827500002.538256 qam19
102907500002.438256 qam20
112987500002.538256 qam21
123067500002.238256 qam22
133147500002.238256 qam23
143227500002.238256 qam24
154027500003.438256 qam25
164107500003.738256 qam26
174187500003.238256 qam27
184267500003.738256 qam28
194347500003.238256 qam29
204427500003.538256 qam30
214507500003.438256 qam31
224587500003.738256 qam32
234667500003.238256 qam33
24474750000438256 qam34

 

Downstream

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.62080
2Locked38.61640
3Locked38.93040
4Locked38.63610
5Locked38.93610
6Locked38.64650
7Locked38.64170
8Locked38.65820
9Locked38.95720
10Locked38.610240
11Locked38.613080
12Locked38.914310
13Locked38.616470
14Locked38.619560
15Locked38.934790
16Locked38.941700
17Locked38.947650
18Locked38.651590
19Locked38.958750
20Locked38.656090
21Locked38.958020
22Locked38.664100
23Locked38.972270
24Locked38.968210

 

 

0 Kudos
Reply
watsonm13
  • 20
  • 0
  • 1
On our wavelength
963 Views
Message 3 of 9
Flag for a moderator

Re: Should be M500

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000884.875512064 qam4
2537001464.85512064 qam2
3462000004.875512064 qam3
4603001544.75512064 qam1

 

Upstream

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
Anonymous
Not applicable
953 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: Should be M500

Well at least the stats look ok!

You said you use the router in modem mode?

Have you ever tried it in router mode and tested the speed from one of the ethernet connections?

0 Kudos
Reply
watsonm13
  • 20
  • 0
  • 1
On our wavelength
942 Views
Message 5 of 9
Flag for a moderator

Re: Should be M500

Hi

Yes, only recently started with modem to see if different WiFi had any effect. In router mode, using ethernet, still only a maximum of 300.

Thank you for the reply

0 Kudos
Reply
Anonymous
Not applicable
936 Views
Message 6 of 9
Flag for a moderator

Re: Should be M500

There is chance your area is oversubscribed, as in too many users. The fact that the speed varies a lot pushes me in this direction, however only a VM staff member can provide this information.

Could you try the speed test here:

https://speedtest.samknows.com/ 

0 Kudos
Reply
watsonm13
  • 20
  • 0
  • 1
On our wavelength
862 Views
Message 7 of 9
Flag for a moderator

Re: Should be M500

Latency

22.5 ms

Jitter

4.50 ms

Download

140 Mbps

Upload

37.4 Mbps

That's at 7.40 on a Sunday morning when I suspect things are quieter on the network.

0 Kudos
Reply
watsonm13
  • 20
  • 0
  • 1
On our wavelength
834 Views
Message 8 of 9
Flag for a moderator

Re: Should be M500

Latency

28.9 ms

Jitter

10.9 ms

Download

57.8 Mbps

Upload

35.0 Mbps

 

Just before 11.00am, same day

0 Kudos
Reply
Zak_M
  • 3.53K
  • 222
  • 351
Forum Team
Forum Team
771 Views
Message 9 of 9
Flag for a moderator

Re: Should be M500

Good Afternoon @watsonm13 

 

Really sorry to hear that you have had some issues there. 

 

As advised the stats do look okay. However I would like to closer look into this for you. 

 

I am going to drop you a quick PM so that I can get some account information. 

 

Kind regards 

Zak_M