Shocking speeds and frequent drops

[dawndibs]

Been sent here by the twitter team. Been having shocking speeds and frequent complete drops for around 3 weeks, since some planned maintenance was done in my area.

I have rebooted the router, I have left it unplugged to drain to clear the cache. 

I really want a diagnostic ran on my line to see if there is a fault.

Oh and I don't have a device suitable to plug the cable into to check the wired connection.

Twitter team said I need to ask on here to be able to actually get some help from Virgin services!

[jbrennand]

Just as an aside - you can connect "any" device to the Hub by ethernet cable with the approriate adapter - I have ones for USB3, USBc, Thunderbolt & Lightning.

Lets see you connections data - do this....
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Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle or top/right of the first page up and then just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[dawndibs]

Sadly, adapter's cost pennies I simply don't have at the moment but this is good to know for future! Thanks

[dawndibs]

The rest of the advice is rather above my understanding haha! But I'll get pops to have a read through tomorrow! Thanks for your reply 🙂