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fopa
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Shocking Bandwidth quality monitor Report 200mb

20 year customer i have seen all sorts of problems over the years and here we are once again with another absolute farcical situation.

Could someone please tell me what is going on here with my connection, you can clearly see where and why i have had to reboot my network. 

What on earth has happened to the QOS being provided, i didn't sign up for this level of poor service, it doesn't work particularly well for online gaming at all does it?.  To add insult to injury you have put my bill up by £15 per month, absolute circus right now.

VM Shockingly poor QOSVM Shockingly poor QOS

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fopa
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Re: Shocking Bandwidth quality monitor Report 200mb

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000002.740256 qam21
2139000000538256 qam1
31470000005.540256 qam2
41550000004.338256 qam3
51630000004.338256 qam4
61710000004.338256 qam5
71790000003.540256 qam6
81870000003.738256 qam7
91950000003.540256 qam8
10203000000338256 qam9
112110000002.738256 qam10
122190000002.938256 qam11
132270000002.738256 qam12
14235000000238256 qam13
152430000002.438256 qam14
162510000002.240256 qam15
172590000001.538256 qam16
182670000002.738256 qam17
192750000003.440256 qam18
202830000002.738256 qam19
212910000002.738256 qam20
223070000002.538256 qam22
233150000003.440256 qam23
243230000003.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3110
2Locked38.9230
3Locked40.3180
4Locked38.9160
5Locked38.9190
6Locked38.9190
7Locked40.3140
8Locked38.990
9Locked40.370
10Locked38.990
11Locked38.990
12Locked38.990
13Locked38.6140
14Locked38.9120
15Locked38.9140
16Locked40.3140
17Locked38.9170
18Locked38.6190
19Locked40.360
20Locked38.9160
21Locked38.690
22Locked38.9160
23Locked40.370
24Locked40.3200

 

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fopa
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Re: Shocking Bandwidth quality monitor Report 200mb

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60300026

4.95

5120

64 qam

1

2

39399974

4.65

5120

64 qam

4

3

46199971

4.75

5120

64 qam

3

4

53700004

4.95

5120

64 qam

2

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

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fopa
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Re: Shocking Bandwidth quality monitor Report 200mb

Network Log

Time

Priority

Description

04/08/2020 17:35:53

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/08/2020 17:52:8

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:****CMTS-MAC=**:**:**:**:**:cb;CM-QOS=1.1;CM-VER=3.0;

03/08/2020 17:51:19

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/08/2020 17:48:45

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**;CMTS-MAC=**:**:**:**:**:cb;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 00:26:1

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/07/2020 12:44:39

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/07/2020 12:44:39

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/07/2020 02:46:40

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/07/2020 18:22:11

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/07/2020 16:48:45

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/07/2020 14:36:46

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/07/2020 05:40:2

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/07/2020 15:02:46

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/07/2020 14:22:14

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/07/2020 08:31:49

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/07/2020 12:27:53

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

20/07/2020 08:20:4

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/07/2020 02:35:4

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/07/2020 23:22:51

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;

18/07/2020 23:22:51

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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MikeRobbo
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Message 5 of 26
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Re: Shocking Bandwidth quality monitor Report 200mb

Your BQM is looking very much like a local area outage.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues

You can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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fopa
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Re: Shocking Bandwidth quality monitor Report 200mb

This has been going on for quite some time.  It settled down for a week and then it was back again.  It is only now that i have actually had the time to try and resolve it before i turn it all off and go elsewhere.

Edit: No known problems reported in the area via the "Check service status".

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Andrew-G
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Message 7 of 26
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Re: Shocking Bandwidth quality monitor Report 200mb

Network log and all hub stats look OK, but the BQM shows appalling performance and persistent packet loss.  I'll flag this thread for the forum team, I suspect as there's not an obvious cause it may need escalation by them to the networks teams for investigation unless there's already a known area fault (unfortunately VM don't report all faults through the service status page, making it a rather pointless affair).

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Message 8 of 26
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Re: Shocking Bandwidth quality monitor Report 200mb

Hi fopa

 

Thanks for posting and apologies for the broadband issues. 

 

I've taken a look at our systems and no issues are showing. The hub is currently in modem mode, could you pop it in router mode so we can do further tests? Let me know when done this 🙂

 

Kind regards,

John_GS
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fopa
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Re: Shocking Bandwidth quality monitor Report 200mb

The Modem is now running the requested mode.

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John_GS
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Message 10 of 26
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Re: Shocking Bandwidth quality monitor Report 200mb

Thanks for doing that. Okay no issues are showing on the router.

 

Can you PIN reset the router for me and then monitor the connection over the next 48 hours?

 

Kind regards,

John_GS
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