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MikeRobbo
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Alessandro Volta
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Message 11 of 22
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Re: Setup in house I've just moved into, slow speeds

Can you copy and paste the data please, screen grabs can be poor resolution, clip the info as above and basically make things a lot longer to get sorted.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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marccon
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Message 12 of 22
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Re: Setup in house I've just moved into, slow speeds

Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1299000000-3.538256 qam21
2203000000-3.538256 qam9
3211000000-3.438256 qam10
4219000000-3.238256 qam11
5227000000-3.238256 qam12
6235000000-3.438256 qam13
7243000000-3.438256 qam14
8251000000-3.538256 qam15
9259000000-3.538256 qam16
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marccon
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Message 13 of 22
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Re: Setup in house I've just moved into, slow speeds

Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000004.125512064 qam4
2462000004.15512064 qam3
3258000004.05512064 qam6
4326000004.1512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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-tony-
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Message 14 of 22
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Re: Setup in house I've just moved into, slow speeds

theres more channels than that on the downstream but as a snapshot they are ok as is the upstream - so what if anything have you removed

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MikeRobbo
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Alessandro Volta
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Message 15 of 22
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Re: Setup in house I've just moved into, slow speeds

Do you only have 9 Downstream Channels ?

We expect to see 24 for the Hub 3; I think you have got 24 but not copied them all.

Can you post the second table from the Downstream Tab please and also the Network Log.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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marccon
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Message 16 of 22
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Re: Setup in house I've just moved into, slow speeds

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-3.538256 qam21
2203000000-3.538256 qam9
3211000000-3.438256 qam10
4219000000-3.238256 qam11
5227000000-3.238256 qam12
6235000000-3.438256 qam13
7243000000-3.438256 qam14
8251000000-3.538256 qam15
9259000000-3.538256 qam16
10267000000-3.538256 qam17
11275000000-3.238256 qam18
12283000000-3.538256 qam19
13291000000-3.538256 qam20
14307000000-3.438256 qam22
15315000000-3.438256 qam23
16323000000-3.538256 qam24
17331000000-3.238256 qam25
18371000000-3.538256 qam26
19379000000-3.538256 qam27
20387000000-438256 qam28
21395000000-3.538256 qam29
22403000000-3.438256 qam30
23411000000-3.238256 qam31
24419000000-3.538256 qam32
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MikeRobbo
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Message 17 of 22
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Re: Setup in house I've just moved into, slow speeds

Your >> BQM << is looking OK up to now.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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marccon
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Message 18 of 22
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Re: Setup in house I've just moved into, slow speeds

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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marccon
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Message 19 of 22
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Re: Setup in house I've just moved into, slow speeds

Network Log

Time Priority Description

06/10/2020 21:14:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*******;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
06/10/2020 21:41:40ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
12/10/2020 09:45:19ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=************;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
12/10/2020 13:22:50criticalNo Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
12/10/2020 23:09:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*************;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:33:25ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 11:42:42criticalNo Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
17/10/2020 03:49:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=********;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
18/10/2020 03:37:14ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:47:53Warning!RCS Partial Service;CM-MAC=**********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:47:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:47:53Warning!RCS Partial Service;CM-MAC=**********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:47:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=********;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:47:53Warning!RCS Partial Service;CM-MAC=********;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:47:58Warning!Lost MDD Timeout;CM-MAC=*********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:50:13criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 00:52:10criticalNo Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 01:22:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*******;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 06:14:37criticalNo Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
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-tony-
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Message 20 of 22
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Re: Setup in house I've just moved into, slow speeds

are those figures with all the cables - splitter etc in place 

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