Virgin Media Community

[DC]

I have another thread running on slow WiFi speeds. This morning I have a strong WiFi signal however no Internet connection. I've attempted to go to the Virgin Media Service Status page and got a 404 page not found error. What chance have we got if VM can't even get it's own website working properly!! 

I've tried to go to the get help page and I'm receiving another error message!!

Why does this company make it so difficult to get problems resolved? Nb it's only the VM site I'm having issues with. All other Web pages are working fine on my phone. 

 

 

[DC]

Still not working ... 

 

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

[DC]

Thanks for your reply Adduxi - I guess my post was more about VMs service status pages amongst others not working. 

[Tom_W1]

Hi @DC thanks for your post although I'm sorry to hear of your concerns.

We are experiencing some issues with aspects of the website at the moment, including the service checker - we'll be aiming to rectify this soon though, so please continue to utilise it once it's fixed in case of any further issues.

As @Adduxi has also said, we do have the automated number too which he's helpfully provided.

Many thanks

[paris]

Same on web pages and on here can’t access Service status! 

[Paul_DN]

Hi paris,

Thank you for reaching back out, sorry to see as well as your WIFI issues you also haven't been able to check for any area issues due to our Service Status being down, I was able to locate your account with the details we have for you and cannot see any faults or errors, all your stats are where they should be, I can see mall your devices do see to have low WIFI which may be the issue, you would benefit from our Intelligent WIFI. 

Regards

Paul.

[Tudor]

I never ever use the service status page, it only covers outages when 100s or 1000s of users are affected. It’s always much better to use the phone number as it give details down to post code level.
It’s a mind set, everyone must use the internet, it’s always right, sometime the old steam wet string phone gives better results.

[paris]

Ha ha I have your intelligent WiFi pod and pay £5 extra a month for the service because of the low WiFi delivered which I never really had problems with before moving to a Hub4. So now what pay out more for something else!

[Matthew_ML]

Hello @paris, thank you for your post today and for reaching out.

Sorry to hear you are having some WIFI issue with the Hub4. How many pods do you have at the moment?

Were you aware you can have up to 3 pods at no extra charge?

Thanks