Service Dropping

[lfoster5612]

My service is dropping for minutes at a time, Multiple times per day. I strongly believe this is a provider issue.
I run a high quality ethernet cable with no kinks in the wire, The router is never overheating, All devices lose service for the duration and it comes back by itself without me interfering with it.
So far it has ruined my gaming experience as i have had to restart a lot of things on online games and it has started to also interfere with my work.
P.S i was told to come to the forums by the Twitter team, I do not have access to a phone currently and the Live Chat keeps redirecting me to Whatsapp with no choice to wait for an advisor.
If possible i would like to speak to someone that has access to my account.

[Ashleigh_C]

Thank you for sharing this and you have set it up correctly! 

It doesn't seem to show any major issues that could be causing this, I think it may be worth us ordering you a new Ethernet cable. 

I'm going to send you a PM now so we can arrange this for you. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.