Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
You've mentioned you've been directed her from Twitter, can you confirm your Twitter username so we can check what advice you've already been given?
Taking a look at our systems, the hub itself is in good shape. Your signal and power levels are all optimal and there is nothing to suggest anything wrong with it. The network segment you're on is also good.
I can see the ethernet cable you have connected is only basic one and not capable of speeds of over 100mb. You'll need to get a new one that is a minimum of cat 6 so you can receive the correct speeds.
In terms of the connection, based on the checks we have run, I would think the issues you are having are more to do with the WiFi side of things. There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
- Out in the open
- Next to the TV not behind it
- Away from large bodies of water (e.g. fish tanks)
- Away from baby monitors and cordless phones
- Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, as you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that by clicking here.
Please keep us posted on how you get on.