need some assistance. I have raised a complaint regarding my BB services and heard nothing back in 5 weeks. I am classed on the virgin system as a critical worker and have the home works package. I fluctuate in speeds between zero and 6mb hardwired in. I can’t get another engineer out - had 3 in two weeks and I now can’t get any further assistance with my complaint.
anyone had any luck with escalations or advice on how I can take this further.