Second day in a row - Upload speed nearing 0, packet loss skyrocketing
2 weeks ago
As the title suggests, I've had issues with my upload for the past 2 days (been a customer for a month, this is the first time we're having an issue). There has been some kind of maintanance in my area yesterday which was supposedly the reason for my speeds going up and down. Download is sitting at a stable 380. Upload is however jumping up and down, most of the time being near 0, which makes everything I try to do online pretty much impossible, considering I'm experiencing severe packet loss. I am 100% sure this is coming from Virgins side and not mine, everything is connected properly, I've tried rebooting / putting the Hub back in factory several times, aswell as calling in and having them do the same exact thing for me after waiting on the phone for 40 minutes (lol). Is there somebody who can actually help me with this? It's getting pretty goddamn annoying not being able to do anything. I'd appreciate any helpful replies very much, thank you.
Re: Second day in a row - Upload speed nearing 0, packet loss skyrocketing
a week ago
Thank you for your post and welcome to the forums.
I am sorry to hear and see of the issues you're experiencing. I have had a look at the issues from our side and can confirm this is a SNR issue with the reference being; F008399051. This is due to be resolved on September 21st 15:00.
Really do apologise for the inconvenience caused in the mean time.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk