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Second day in a row - Upload speed nearing 0, packet loss skyrocketing

Good afternoon,

As the title suggests, I've had issues with my upload for the past 2 days (been a customer for a month, this is the first time we're having an issue). There has been some kind of maintanance in my area yesterday which was supposedly the reason for my speeds going up and down. Download is sitting at a stable 380. Upload is however jumping up and down, most of the time being near 0, which makes everything I try to do online pretty much impossible, considering I'm experiencing severe packet loss. I am 100% sure this is coming from Virgins side and not mine, everything is connected properly, I've tried rebooting / putting the Hub back in factory several times, aswell as calling in and having them do the same exact thing for me after waiting on the phone for 40 minutes (lol). Is there somebody who can actually help me with this? It's getting pretty goddamn annoying not being able to do anything. I'd appreciate any helpful replies very much, thank you.

karasdominik97_0-1599930842051.png

 

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Re: Second day in a row - Upload speed nearing 0, packet loss skyrocketing

Here's all the stats needed aswell:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000001440256 qam1
214700000013.840256 qam2
315500000013.540256 qam3
416300000013.540256 qam4
517100000013.540256 qam5
617900000013.540256 qam6
718700000013.540256 qam7
819500000013.440256 qam8
920300000013.140256 qam9
1021100000012.940256 qam10
112190000001338256 qam11
122270000001338256 qam12
1323500000012.940256 qam13
1424300000012.640256 qam14
1525100000012.940256 qam15
1625900000012.940256 qam16
1726700000012.640256 qam17
1827500000012.340256 qam18
1928300000012.340256 qam19
2029100000012.540256 qam20
212990000001340256 qam21
223070000001340256 qam22
233150000001340256 qam23
2432300000012.840256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.980
2Locked40.990
3Locked40.3120
4Locked40.9360
5Locked40.9210
6Locked40.9310
7Locked40.3220
8Locked40.380
9Locked40.350
10Locked40.3120
11Locked38.690
12Locked38.970
13Locked40.9160
14Locked40.3160
15Locked40.9120
16Locked40.3170
17Locked40.3200
18Locked40.3280
19Locked40.9580
20Locked40.9630
21Locked40.3370
22Locked40.3390
23Locked40.3570
24Locked40.3610

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394003233.7512016 qam9
2462011383.725512016 qam8
3536997953.775512016 qam7
4326010103.65512016 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID1552362
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID1552361
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

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Re: Second day in a row - Upload speed nearing 0, packet loss skyrocketing

Network Log

Time Priority Description

12/09/2020 17:31:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 17:06:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 16:47:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 16:41:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 16:26:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 16:15:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 13:28:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 13:06:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 11:50:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 19:38:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 16:48:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 16:44:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 16:16:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 16:09:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 16:09:57ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 15:30:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 15:28:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 15:23:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 14:42:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Second day in a row - Upload speed nearing 0, packet loss skyrocketing

Your Download power levels are far too high, should be in the range -6 to 10,  did you by any chance remove an attenuator from your connection?

Or maybe it has gone faulty, either way, you will need an Engineer's home visit. Dial150 on a Virgin Media home phone,

It could take a few days before one of the forum team reaches your post.

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Re: Second day in a row - Upload speed nearing 0, packet loss skyrocketing

Hi karasdominik97, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear and see of the issues you're experiencing. I have had a look at the issues from our side and can confirm this is a SNR issue with the reference being; F008399051. This is due to be resolved on September 21st 15:00.

 

Really do apologise for the inconvenience caused in the mean time. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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