Good evening, I’ve recently upgraded from 200mb to 500mb and have so far seen no changes in speed, I’ve tried hub restarts etc and nothing changes, when I’ve checked the downstream etc on router hub it’s a big number starting with 2, looking at other posts it seems my upgrade hasn’t been applied yet or correctly?
I’ve had a few emails confirming that it’s all activated and ready to go, even a email telling me how much my bill will be going forward and how much extra I’ll pay due to the speed increase in part way through the month.
seems a bit cheeky when I haven’t even seen the increase yet but we’ve made sure to charge me for it!
can anyone advise best way to get this sorted without spending hours on the phone?
thanks!
