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Message 1 of 17
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Same old, same old.

Once again my "up to 200Mb" has been between 2 and 3 for over 24 hours.

This and the many disconnections/slow speeds over the last month, as verified by Broadband Monitor that I'm running, makes me question why I should bother staying with VM.

Paying for 200MB and getting 2-3MB.

Interestingly BT Fibre is available on the pole at the end of my property.........

Seriously now considering changing provider.

Can I have a refund Virgin?

Broadband Monitor.jpg

 

Virgin Speedtest 12-01-20.jpg

 

 






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Message 2 of 17
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Re: Same old, same old.

Check that all of your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends, and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 3 of 17
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Re: Same old, same old.

Cables are all ok.

Here's the data

DownStream.jpg

 

Upstream.jpg

 

Network Log.jpg

 

 

 

 

 

 






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Message 4 of 17
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Re: Same old, same old.

Interestingly the service went off for 20 minutes after my last post.

Monitor Service Off.jpg

Instead of trying to push the envelope to 1GB speeds it would be appreciated if you can get the lower end of the spectrum stable.

 






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Message 5 of 17
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Re: Same old, same old.

Logs not looking too good.
BQM looks awful.
Upstream power levels are too high. A lot of postRS errors.
Can you reset the "counters" or reboot the Hub and see if they start building up from 0 - quickly over the next few hours

You are going to need a VM Techy visit to sort your connection out. Either wait on here until a VM person responds or try calling in for one.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 6 of 17
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Re: Same old, same old.

Rebooted Hub

New logs below

 

Downstream 2.jpg

 

Upstream 2.jpg

 

Network Log 2.jpg

 






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Message 7 of 17
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Re: Same old, same old.

Just to add to the list of woes already spotted, your downstream power levels are fluctuating, and in the most recent post a couple of channels are too low and another couple borderline.

Question to jbrennand: You said to restart the hub, and that certainly resets the error counters on a Hub 3, but on a SH2 isn't it the case that the error count is persistent and needs the "Reset counter" buttons to be clicked?  In this case it's a moot point because the logs are awful, the BQM is awful and most things that can be out of spec seem to be, but I thought worth clarifying for our mutual reference in future?

Anyway, for bds1958, you've got a totally beggared up connection, and unless there's an area fault you'll need a technician to come and fix that.  The forum staff can advise on this when they pick this up (or you can take a chance and try phoning the offshore "help" desk - personally I wouldn't waste my time).  If you do get a technician out, there's a good chance that your hub will be replaced by a Hub 3.  That would be a good thing because the Hub 3 is a better cable modem, but be aware that the default wireless settings are a big bit crummy.  If you're familiar with changing settings then its just a case of renaming both SSID with different names, turning off auto channel selection and channel optimisation, turning off guest wifi if you don't use it, and increasing the channel width on 5 GHz only.  If you're thinking "What's he on about?" then (if you end up with a Hub 3) see how you get on, if it seems slow or at all flakey on wireless, start a new post and somebody will (eventually) explain what to do in simpler steps.

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Message 8 of 17
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Re: Same old, same old.

Hi bds1958

 

Thanks for your post on our Community Forums and I'm sorry to see you've been having broadband issues

 

I'd be happy to look into this for you, with the view of booking a technician

 

Kindest regards,

 

David_Bn 

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Message 9 of 17
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Re: Same old, same old.

PM me to discuss technician visit details please.






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Message 10 of 17
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Re: Same old, same old.

......and to rub salt into the wound it's now been off for an hour and a half and counting.

Doing my head in.

Screenshot_20200112-180137.png






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