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SamKnows RealSpeed test

Tuning in

I am connect to my Hub 3 wifi.  I try the SamKnows RealSpeed test and it says:

"No router found

Make sure you’re on the same WiFi network as your Virgin Media Hub.
The Virgin Media Hub must also be on router mode"

I am still connected and internet is working.........

What am I doing wrong?


That is an interesting fact - it does not explain why I have got well over 300Mbps on a few occasions but average 140Mbps overall.


I am convinced its' not my equipment - it's what VM provide.

Not applicable
well to prove that you need to test with a wired gigabit connection and not wifi

Very Insightful Person
Very Insightful Person

You can't just have a hunch it's not your equipment, you need to prove it

Is there an expected date on this? I am particulalry keen to resolve my current speed issues.

I have a 600mbs connection, but seldom reach anything above 200mbs. I am presently running Samknows on a 15 minute schedule to identify whether service improves over time and what times of day I am seeing the highest levels of contention. I spoke with the help desk and they gave the standard line "There is higher than ususal traffic in your area", it appears that no provision is being made to meet SLAs despite a year of higher than usual utilisation outside of business centres.

200mbs is well below the expected values and I have never yet achieved a speed of anywhere near 600mbs. (I am using CAT6 cable, 50cm in length connected directly to the hub, with no other connected devices and Wifi disabled). The device has a Gb ethernet port and I have used different browsers to test performance, including Firefox, Edge, Chrome and Opera)




Very Insightful Person
Very Insightful Person

Hi neiliid,

I had similar speeds as yours until I disabled Avast anti virus as it was giving a false negative and not allowing me to download a file.

Whilst it was disabled my speeds shot up to 550, so I uninstalled Avast and now just use the built in Windows Defender. My speeds have remained around the 500-550 mark since then.

Maybe temporarily disable your anti virus and see if that makes any difference?

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thanks for the reply,

It doesn't appear to be a software related issue. I have used iperf3 to confirm that I am running gb connections across the LAN, using Raspberry PI devices connected directly to the ethernet, average speeds are 904mbs, so I know the hub is capable of handling the speeds.

However, when I run against speedtest.samknows or the average speed ranges from 180mbs to 230mbs, far, far below the 600mbs I should be capable of achieving. I have re-activated the WifI and am running the SamKnows app on my mobile to test speeds every 15 minutes, same poor reponse time.

I use the PI's and the mobile as they have clean installs on them with no additional software.



Hi neiliid,


Sorry to hear you've been experiencing some issues with your broadband speeds too.


I've been able to locate the back end of your services and can see that there are a few signal level issues which will need ironing out by an engineer . I'll pop you over a PM now so I can arrange a visit with you.


Please do look out for my message over at the purple envelope.





I gave up on as you can see from the results below, 2 tests run straight after one another, the second one being will give me the same results any and every time I use it.

Capture.JPGCapture 2.JPG


BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
My Broadband Ping - BT Full Fibre 900

Hi neiliid,


Thanks for chatting with me via PM.


I can confirm that your appointment has now been booked for the requested slot.


Do let us know how the visit goes and if you need anything else.




Hi Neil,


I'm sorry that I wasn't able to respond to you sooner, I was off shift over the weekend 🙂


How did the appointment go? Was the engineer able to get everything sorted for you?