Virgin Media Community

[Nickcrouch]

I am connect to my Hub 3 wifi.  I try the SamKnows RealSpeed test and it says:

"No router found

Make sure you’re on the same WiFi network as your Virgin Media Hub.
The Virgin Media Hub must also be on router mode"

I am still connected and internet is working.........

What am I doing wrong?

[newapollo · Accepted solution]

Hi Nickcrouch,

Have you tried this address ? https://speedtest.samknows.com/ 

[Nickcrouch]

Yes this works fine 😀

(why does the VM reference not work????)

If I am paying for 350Mbps, why does SamKnows only give c.225Mbps download?

Cheers, Nick

[Adduxi]

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@Nickcrouch wrote:

<snip>

If I am paying for 350Mbps, why does SamKnows only give c.225Mbps download?

Cheers, Nick

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I'm assuming this is over wifi?  If so, VM only guarantee speeds wired to the Hub.  You need to test with Cat 5e or better cable, wired to a gigabit capable device.

[Nickcrouch]

I was under the impression that SamKnows tested the speed to the router, so the wifi link is irrelevant?

[Aaron2]

Using the Speedtest.SamKnows.com link then unfortunately it does a test to the device & isn't incredibly accurate in comparison to the real speed they have on the Hub 4.

[Nickcrouch]

So getting a "real speed test" to the router, to test the performance of the service is only possible with ethernet technology that is hardly ever available is reality, and a test on the router initiated by a wifi device is not possible - so in real life we can't test performance???? 

The other thing I don't understand is why I get such variability.  I could understand that a wifi test is consistently less than the promised level, but I test speeds at quiet times and sometimes its 50Mbps, and sometimes its 180Mbps and I have got 347Mbps on one occasion.  I don't believe there is anything wrong with my equipment - I believe the service is highly variable.  Why shouldn't I get consistently 300Mbps for example?

[cje85]

The Hub 3 doesn't yet have the firmware to support SamKnows RealSpeed, that's why you are seeing the error. It's coming soon though.

[BumbleVMTech]

Hi, unfortunately the Hub3 isn't compatible with the Samknows/realspeed.  It will only work with the hub 4 in 1 Gig areas.  Speeds may vary due to how busy the speedtest servers are at that time.  Have you tried speedtest.net?

Rich

[jb66]

Many mobile devices only go to 220max, it's not always a fault and just the amount of antennae in the device