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SW17 Area - Unusable Broadband

The last three days my wife and I have been unable to work from home during the day (c10am to c.3pm). The Upload/download rate drops to an unusable level with huge jitters and package loss. Speed test websites are all generally agreed that there is something not right - we are losing connection to webcalls etc. etc. 

I will try and fill in the usual data requests below:

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Re: SW17 Area - Unusable Broadband

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

304027500005.439QAM25630
11387500005.839QAM2561
21467500005.838.6QAM2562
31547500005.940.4QAM2563
41627500005.940.4QAM2564
5170750000639QAM2565
6178750000640.4QAM2566
71867500006.440.4QAM2567
81947500006.439QAM2568
92027500006.338.6QAM2569
102107500006.239QAM25610
112187500006.239QAM25611
122267500006.239QAM25612
132347500006.138.6QAM25613
142427500006.139QAM25614
152507500006.139QAM25615
162587500006.239QAM25616
172667500006.239QAM25617
182747500006.139QAM25618
192827500005.939QAM25619
20290750000639QAM25620
212987500006.239QAM25621
223067500006.939QAM25622
233147500007.239QAM25623
243227500007.539QAM25624
253307500007.539QAM25625
263707500006.839QAM25626
273787500006.439QAM25627
283867500006.140.4QAM25628
293947500005.539QAM25629
314107500005.740.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

30Locked38.98326100
1Locked38.98326100
2Locked38.60537700
3Locked40.36628700
4Locked40.36628700
5Locked38.98326100
6Locked40.36628700
7Locked40.36628700
8Locked38.98326100
9Locked38.60537700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.98326100
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked38.98326100
20Locked38.98326110
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
25Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked40.36628700
29Locked38.98326100
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33864K1680QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked416292505044213
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Re: SW17 Area - Unusable Broadband

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

153700000445120 KSym/sec64QAM2
23940000043.35120 KSym/sec64QAM4
34620000043.55120 KSym/sec64QAM3
46030000042.85120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA00140
2US_TYPE_STDMA00380
3US_TYPE_STDMA0000
4US_TYPE_STDMA00710

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt057-b.cm



Primary Downstream Service Flow

SFID
718022
Max Traffic Rate
117000047
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
718021
Max Traffic Rate
10500047
Max Traffic Burst
16320
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

 

Network Log

Time Priority Description

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Re: SW17 Area - Unusable Broadband

https://www.thinkbroadband.com/broadband/monitoring/quality/share/af6dcb4d1dec7146309b558688d8a8a021eb5d9a
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Re: SW17 Area - Unusable Broadband

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Re: SW17 Area - Unusable Broadband

BQM from the past week confirms that service is a complete disgrace during working hours.

This is incredibly frustrating. 

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