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SPEED ISSUES

New user so here goes –

I'm having speed problems. I've got Virgin’s 100Mbps broadband package and am using a Superhub3 (with Virgin’s wifi extender) . However, my speed, especially via wifi is poor.

I'm getting Download 40.46 and Upload 9.9 via direct Ethernet and

Download 10.8 and Upload 6.09 via wifi.

Is this correct (all I should be getting) or am I right doubting?

Cheers David

Downstream bonded channels

Channel          Frequency (Hz)           Power (dBmV)           SNR (dB)        Modulation            Channel ID

1          323000000     5.5       40        256 qam         24

2          139000000     4          38        256 qam         1

3          147000000     4          38        256 qam         2

4          155000000     4          38        256 qam         3

5          163000000     4.3       38        256 qam         4

6          171000000     4.4       38        256 qam         5

7          179000000     4.4       38        256 qam         6

8          187000000     4          38        256 qam         7

9          195000000     4.6       38        256 qam         8

10        203000000     5          38        256 qam         9

11        211000000     5          38        256 qam         10

12        219000000     5.3       38        256 qam         11

13        227000000     5.3       40        256 qam         12

14        235000000     5.4       40        256 qam         13

15        243000000     5.5       40        256 qam         14

16        251000000     5.5       40        256 qam         15

17        259000000     5.6       40        256 qam         16

18        267000000     5.6       40        256 qam         17

19        275000000     5.5       40        256 qam         18

20        283000000     5.5       40        256 qam         19

21        291000000     5.6       38        256 qam         20

22        299000000     5.6       38        256 qam         21

23        307000000     5.6       40        256 qam         22

24        315000000     5.5       40        256 qam         23

 

 

Downstream bonded channels

Channel          Locked Status RxMER (dB)  Pre RS Errors Post RS Errors

1          Locked            40.3     852      1988

2          Locked            38.6     1036    2558

3          Locked            38.9     1183    3305

4          Locked            38.9     1376    3307

5          Locked            38.9     3981    6467

6          Locked            38.9     1803    4424

7          Locked            38.9     1855    4633

8          Locked            38.9     1654    7725

9          Locked            38.9     1699    5408

10        Locked            38.9     1633    5183

11        Locked            38.9     330      6718

12        Locked            38.9     182      7283

13        Locked            40.3     197      7212

14        Locked            40.3     240      7310

15        Locked            40.3     254      7044

16        Locked            40.3     230      7378

17        Locked            40.3     227      7092

18        Locked            40.3     235      7628

19        Locked            40.3     224      7338

20        Locked            40.3     231      7282

21        Locked            38.9     258      7657

22        Locked            38.9     3416    7060

23        Locked            40.3     753      3245

24        Locked            40.3     2142    3392

 

 

Upstream bonded channels

Channel          Frequency (Hz)           Power (dBmV)           Symbol Rate (ksps)    Modulation            Channel ID

1          32600021       3.875   5120    64 qam           5

2          53699999       4          5120    64 qam           2

3          39399911       3.9       5120    64 qam           4

4          46199994       3.95     5120    64 qam           3

 

 

Upstream bonded channels

Channel          Channel Type T1 Timeouts   T2 Timeouts   T3 Timeouts   T4 Timeouts

1          ATDMA         0          0          0          0

2          ATDMA         0          0          0          0

3          ATDMA         0          0          0          0

4          ATDMA         0          0          0          0

 

 

Network Log

Time    Priority           Description

22/11/2019 10:05:15  critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 10:05:19  Warning!        Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 10:07:7    critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 10:07:7    Warning!        RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 10:07:7    critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 10:07:12  Warning!        Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 10:07:58  Warning!        RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2019 12:48:29  critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/11/2019 12:35:56  Error   DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/11/2019 05:46:54  critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/11/2019 08:51:47  Error   DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/11/2019 15:37:7    Error   DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/11/2019 20:11:14  critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/12/2019 06:11:1    Error   DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/12/2019 05:47:36  Error   DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/12/2019 07:17:54  Error   DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/12/2019 09:21:49  critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/12/2019 09:28:32  Error   DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/12/2019 09:53:30  Error   DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

10/12/2019 12:25:18  critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Re: SPEED ISSUES

Over ethernet you should normally get every bit-per-second that you're paying for (when it works, VM is good like that).  Over wifi things are different, and is strikes me that you've got a wifi configuration problem AND a poor cable connection.  The network log shows that your hub is struggling in getting and maintaining a fast connection (those RCS Partial Service and No Ranging Response errors should not be occurring repeatedly and frequently).

You need to treat the wifi speed issue separately to the cable fault, because with wifi problems customers are on their own - VM issue the manky old Hub 3, and say "there you go, your problem to get it working right".  These forums can and will help, but probably best to focus on sorting out the wired connection speed.  Read this as a possible way forward.

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