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pgould1972
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SNR issue locally can it effect my WIFI only?

re above, just upgraded from 350 to 500mbs and know there's an SNR issue in the area. My LAN speed is 538 on speedtest.net but my wifi on various devices on 5ghz signal is terrible. Prior to my service change it was excellent 200+. Question is it true that this type of outage/issue would effect only my wireless signal and not the internet into the house recorded by the hub 3.

 

I've done a full reset and changed my ssid ids back (I split the 2.4 and 5 ghz signals). I have also turned off optimization which does not ever help me!

 

Any ideas? I can't get an engineer out as there's an issue in the area with a fix date of the 14th July so a bit stuck.

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Anonymous
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Message 2 of 26
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Re: SNR issue locally can it effect my WIFI only?

not it will not effect your wireless.

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pgould1972
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Re: SNR issue locally can it effect my WIFI only?

I thought so. I'm being fobbed off (again).

 

Can I have an engineer request (maybe a note to suppliment it so they will turn up?) Come on, I;ve just signed another 18 month contract

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jbrennand
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Re: SNR issue locally can it effect my WIFI only?

They wont send out tech visits whilst there is a "known problem" being fixed. Makes sense really.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Anonymous
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Re: SNR issue locally can it effect my WIFI only?

and they won't send anyone out for wireless. Your connection is only guaranteed wired
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pgould1972
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Re: SNR issue locally can it effect my WIFI only?

Look. I'm now getting 5mbps from a 500mbs connection. SOmething is up. I've reset and reset and reser. I've split the ssid, I've removed the security. Something is not right. 

 

I am about the walk out of my house, my kids are screaming, wife trying to work. This is disgraceful. Covid means speaking to nice people in their homes who can't access the systems and the outage or replacement part needed is nothing to do with anything. My neighbour has VM and his smaller services are untouched.

 

I want a mod to contact me, this is not acceptable. I am quite savvy with these things but this is not right, especially in the light of signing a new contract.

I'm bumping this until I get a response. Thanks to those who have commented. Yes the service into the house is good but they must support a minimum speed on wifi too, I hope.

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Anonymous
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Message 7 of 26
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Re: SNR issue locally can it effect my WIFI only?

no they don't support wifi.
if you get the speed wired you get the services.

Bumping also puts you to the back of the queue as vm work from bottom up
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pgould1972
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Re: SNR issue locally can it effect my WIFI only?

 

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Anonymous
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Message 9 of 26
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Re: SNR issue locally can it effect my WIFI only?

It could be an issue with the 5Ghz band on your HUB 3.

I know it sounds backwards however could you try connecting one of your wireless devices to the 2.4Ghz SSID and perform another test?

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gary_dexter
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Re: SNR issue locally can it effect my WIFI only?


@pgould1972 wrote:

 


That’s a WiFi test again.

What is the spec of the wireless card on that machine?


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