re above, just upgraded from 350 to 500mbs and know there's an SNR issue in the area. My LAN speed is 538 on speedtest.net but my wifi on various devices on 5ghz signal is terrible. Prior to my service change it was excellent 200+. Question is it true that this type of outage/issue would effect only my wireless signal and not the internet into the house recorded by the hub 3.
I've done a full reset and changed my ssid ids back (I split the 2.4 and 5 ghz signals). I have also turned off optimization which does not ever help me!
Any ideas? I can't get an engineer out as there's an issue in the area with a fix date of the 14th July so a bit stuck.
They wont send out tech visits whilst there is a "known problem" being fixed. Makes sense really.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Look. I'm now getting 5mbps from a 500mbs connection. SOmething is up. I've reset and reset and reser. I've split the ssid, I've removed the security. Something is not right.
I am about the walk out of my house, my kids are screaming, wife trying to work. This is disgraceful. Covid means speaking to nice people in their homes who can't access the systems and the outage or replacement part needed is nothing to do with anything. My neighbour has VM and his smaller services are untouched.
I want a mod to contact me, this is not acceptable. I am quite savvy with these things but this is not right, especially in the light of signing a new contract.
I'm bumping this until I get a response. Thanks to those who have commented. Yes the service into the house is good but they must support a minimum speed on wifi too, I hope.
What is the spec of the wireless card on that machine?
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