My Package says 100mbps. My test results say: Which 8.8 download, 8.5 upload; Ookla says 13.24 download, 7.55 upload; Speed whatever, recommended by Virgin says 13.52 download and 2.47 upload and second time 11.52 download 9.42 upload.
Am I missing something or is the 100mbps or even the promised minimum 50mbps total bull and advertising puffery?
I have the same problem, on 100mbs service but using two or 3 different apps to test speed sitting next to my hub getting about 9mbs download speed. Stafford area. Maybe with everyone working from home speed has slowed right down?
So I have a cable coming into the Hub and through to the TV Box. My computer is on wifi (with a booster in the passage) as I am too far for a cable. I have times of slowness before, but not as bad as this. My view is that Virgin are charging me what feels like both arms and legs for this service and it should not be as slow. And when I try that Virgin Media Connect app on my phone it just picks up the box if right next to it but anywhere else (even in the same room) it says I'm connected via an unrecognised access point???
No. And, in any event that would not help as I have to be wireless in my study. Surely the app on my phone should work if I am just three metres from the Hub? So my view is either the whole system is slow due to Covid Overload, or there is something wrong with the Hub? I get faster speeds using my phone as a hotspot than I do using the wireless from the Hub.
If when tested "correctly" on an ethernet cable connected device - you are getting the speeds you should be getting, then it indicates that VM are actually delivering what they guarantee - i.e. speeds TO the Hub - and your problem is "just" a wifi one.
If it isnt - it may well be a Hub or network connection issue.
Different pathways to suggesting a fix apply in those different scenarios, so this is a helpful shortcut to helping you.
Worth having a "cheap" long (20-50m) run of Cat5e/6 ethernet cable to have in your man-drawer for occasions like this
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
You need a better router, a mesh system or run a wired AP to the trouble spot.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
You just moved into Persian. What are all those things - mesh system or wired AP? I understand the router - but that's essentially the Virgin box I have, so not much I can do about that. And are your suggestions implementable by a tech novice?