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MONKEYMOO
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SLOW INTERNET

Hi folks....yet another slow internet speed moan im afraid........................

Wev'e got M200 internet which is supposed to have an average speed of 213mbps.

Just like a lot of other households we rely on the internet for browsing and also streaming as we use Now TV from Sky. We simply cannot sit down on an evening and watch anything as the stream keeps buffering and losing internet access. If it continues then it really is a waste of £41 per month as we simply cannot realx and watch anything on the tv....do you have any suggestions please. Im sorry but if it continues i will have no other option than to cancel the service.

 

Many thanks

Mark

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Anonymous
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Message 2 of 26
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Re: SLOW INTERNET

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

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gary_dexter
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Alessandro Volta
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Message 3 of 26
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Re: SLOW INTERNET

Over a wired or wireless connection?


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MONKEYMOO
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Message 4 of 26
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Re: SLOW INTERNET

Hi....mainly wireless when streaming to the tv.

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Anonymous
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Message 5 of 26
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Re: SLOW INTERNET


@MONKEYMOO wrote:

Hi....mainly wireless when streaming to the tv.


Could you do what I asked above please?

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gary_dexter
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Alessandro Volta
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Message 6 of 26
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Re: SLOW INTERNET

What are your speeds and connectivity like when wired to the hub?

Wifi speeds and connectivity are not guaranteed as part of your contract.


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MONKEYMOO
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Message 7 of 26
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Re: SLOW INTERNET

13150000005.140256 qam23
2203000000640256 qam9
3211000000640256 qam10
42190000005.840256 qam11
52270000005.840256 qam12
62350000005.840256 qam13
72430000005.540256 qam14
82510000005.340256 qam15
9259000000540256 qam16
10267000000540256 qam17
112750000004.640256 qam18
122830000004.640256 qam19
13291000000540256 qam20
142990000005.140256 qam21
153070000005.340256 qam22
16323000000540256 qam24
17363000000440256 qam25
183710000003.740256 qam26
193790000003.740256 qam27
203870000003.540256 qam28
213950000003.540256 qam29
224030000003.440256 qam30
234110000003.240256 qam31
24419000000340256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.349494
2Locked40.96646301
3Locked40.96111265
4Locked40.39026366
5Locked40.96629221
6Locked40.98646142
7Locked40.97417397
8Locked40.31706184
9Locked40.32024152
10Locked40.917700
11Locked40.311500
12Locked40.97350
13Locked40.377412
14Locked40.390975
15Locked40.349067
16Locked40.342065
17Locked40.92810
18Locked40.32250
19Locked40.34631705
20Locked40.9260288
21Locked40.938614
22Locked40.9113642
23Locked40.379534
24Locked40.331613
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MONKEYMOO
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Message 8 of 26
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Re: SLOW INTERNET

1394000005.1512064 qam12
2462000125.1512064 qam11
3536999965.1512064 qam10
4602999865.1512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Anonymous
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Message 9 of 26
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Re: SLOW INTERNET

When was the last time the router was rebooted?

There are a number of 'Post RS Errors', which points to a line problem.

Check the connection between the router and VM wall socket is secure.

 

MONKEYMOO
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Message 10 of 26
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Re: SLOW INTERNET

First post is Downstream and the second post is Upstream  🙂

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