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MikeRobbo
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Alessandro Volta
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Message 31 of 39
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Re: SL1 Slow speed and intermittent problem

Follow the link to Sam Knows, do the speed test and post the results onto here

Log into the Hub Settings and navigate to the Connected Devices page and post the 'Connection Speed' for the ethernet cable connected device that you used for the speed test.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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shushstudio
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Message 32 of 39
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Re: SL1 Slow speed and intermittent problem

Latency

22.0 ms

Jitter

6.00 ms

Download

43.0 Mbps

Upload

21.0 Mbps

Device name MAC address IP address Speed (Mbps) Connected to
Apple-TV-2**:**:**:**:**:**192.168.0.12/2470.41WI-FI 2.4G VM9632572
TIVO-C68000022641D5D**:**:**:**:**:**192.168.0.53/241000Ethernet
Int6400-6948aef**:**:**:**:**:**192.168.0.10/24100Ethernet
Dannys-MBP-2**:**:**:**:**:**192.168.0.11/2413.15WI-FI 2.4G VM9632572
LesleydssiPhone**:**:**:**:**:**192.168.0.24/2430.21WI-FI 2.4G VM9632572
iPhone**:**:**:**:**:**192.168.0.35/245.32WI-FI 2.4G VM9632572
Dannys-MBP-2**:**:**:**:**:**192.168.0.27/24100Ethernet
Int6400-69a4c8e**:**:**:**:**:**192.168.0.28/24100Ethernet

 

Intermittent problem. FINALLY got through to tech support. Theyold me they are aware and will be resolved by tomorrow morning 10.00am. Miraculous coincidence.

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MikeRobbo
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Message 33 of 39
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Re: SL1 Slow speed and intermittent problem


@shushstudio wrote:
Latency

22.0 ms

Jitter

6.00 ms

Download

43.0 Mbps

Upload

21.0 Mbps

Device name MAC address IP address Speed (Mbps) Connected to
Apple-TV-2**:**:**:**:**:**192.168.0.12/2470.41WI-FI 2.4G VM9632572
TIVO-C68000022641D5D**:**:**:**:**:**192.168.0.53/241000Ethernet
Int6400-6948aef**:**:**:**:**:**192.168.0.10/24100Ethernet
Dannys-MBP-2**:**:**:**:**:**192.168.0.11/2413.15WI-FI 2.4G VM9632572
LesleydssiPhone**:**:**:**:**:**192.168.0.24/2430.21WI-FI 2.4G VM9632572
iPhone**:**:**:**:**:**192.168.0.35/245.32WI-FI 2.4G VM9632572
Dannys-MBP-2**:**:**:**:**:**192.168.0.27/24100Ethernet
Int6400-69a4c8e**:**:**:**:**:**192.168.0.28/24100Ethernet

 

Intermittent problem. FINALLY got through to tech support. Theyold me they are aware and will be resolved by tomorrow morning 10.00am. Miraculous coincidence.


Which device did you use for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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shushstudio
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Message 34 of 39
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Re: SL1 Slow speed and intermittent problem

Dannys-MBP-2

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MikeRobbo
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Message 35 of 39
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Re: SL1 Slow speed and intermittent problem

You need to do the test with an Cat 5e or better ethernet cable connected device.

Just noticed that the test device is connected with ethernet cable and Wi-Fi.

Out of interest, what is an MBP-2 ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Message 36 of 39
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Re: SL1 Slow speed and intermittent problem

The only device on the connected devices list that will be able to make use of the full 200Mbs of your contracted speed is the V6 Box.

All other devices are on slow Wi-Fi or limited to 100Mbs on ethernet cables.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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shushstudio
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Message 37 of 39
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Re: SL1 Slow speed and intermittent problem

MBP-2 is a Mac Book Pro 15 inch 2017

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MikeRobbo
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Message 38 of 39
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Re: SL1 Slow speed and intermittent problem

Does it have an ethernet port or are you using an ethernet to USB adaptor ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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shushstudio
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Message 39 of 39
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Re: SL1 Slow speed and intermittent problem

Satechi adaptor.

Speed now tonight around 60mb. Duding the day around 30mb if I'm lucky. Sometimes around 6/7. Apparently problem fixed now. Still not getting even 100 and we pay for 200.

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