Virgin Media Community

[shushstudio]

Checking settings are the same as requested. They are. Thanks

[MikeRobbo]

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@shushstudio wrote:

Checking settings are the same as requested. They are. Thanks

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OK, try setting up a new BQM.

[shushstudio]

Router was already setup as per your request...

[shushstudio]

My latest BQM 

[MikeRobbo]

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@shushstudio wrote:

My latest BQM 

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How has it got over 5 hours of recording yet is less than 15 minutes old.

When you start a new BQM it gets a new URL.

[shushstudio]

My latest BQM 

[shushstudio]

My BQM 

[MikeRobbo]

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@shushstudio wrote:

My BQM 

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It just needs to populate for 24 hours.

[MikeRobbo]

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@MikeRobbo wrote:

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?

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Did you do this ?

[shushstudio]

OK thanks. How do I follow this up? Do you do this? I just don't want any possible resolution to vanish into the ether. Nothing I have provided you with indicates an problem so far, right? This seems to be some kind of throttling by VM. If so, then one needs t be told... and when it gets resolved. Not receiving what you're paying for is frustrating for the consumer and dishonest of the provider. Looking around, I find many others with this problem. May well be time to leave and encourage others to do the same if this is not resolved soon. Regardless, thanks for your attempts to helps so far.