Virgin Media Community

[shushstudio]

Primary Downstream Service Flow
SFID 311908
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 311907
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

[shushstudio]

Time Priority Description
14/01/2021 09:25:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 03:32:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 10:08:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 19:23:48 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 00:30:6 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:30:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:29:53 critical TFTP Request Retries exceeded, CM unable to register
07/01/2021 13:29:53 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:24:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:24:18 critical TFTP Request Retries exceeded, CM unable to register
07/01/2021 13:24:18 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:19:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:18:39 critical TFTP Request Retries exceeded, CM unable to register
07/01/2021 13:18:39 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:13:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:13:5 critical TFTP Request Retries exceeded, CM unable to register
07/01/2021 13:13:5 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:08:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 13:07:30 critical TFTP Request Retries exceeded, CM unable to register

[shushstudio]

Thanks but I don't have those text boxes with subject and body etc

[shushstudio]

Have posted information from the router as requested. Hopefully this can shed light on the issue. I hope its not merely one of being throttled due to Virgin Media not being able to supply all their local contract with what they pay for.

[MikeRobbo]

I think you are using Quick Reply, use the Reply button instead.

[MikeRobbo]

Please post the second table from the Downstream tab.

[shushstudio]

Here you go! Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	-0.9	38	256 qam	9
2	211000000	-1.4	38	256 qam	10
3	219000000	-1.5	38	256 qam	11
4	227000000	-1.7	38	256 qam	12
5	235000000	-1.9	38	256 qam	13
6	243000000	-2	38	256 qam	14
7	251000000	-1.7	38	256 qam	15
8	259000000	-1.5	38	256 qam	16
9	267000000	-1.7	38	256 qam	17
10	275000000	-1.9	38	256 qam	18
11	283000000	-1.7	38	256 qam	19
12	291000000	-1.7	38	256 qam	20
13	299000000	-1.7	38	256 qam	21
14	307000000	-1.7	38	256 qam	22
15	315000000	-1.7	38	256 qam	23
16	323000000	-1.9	38	256 qam	24
17	331000000	-2	38	256 qam	25
18	339000000	-2	38	256 qam	26
19	347000000	-1.9	38	256 qam	27
20	355000000	-2	38	256 qam	28
21	363000000	-2.4	38	256 qam	29
22	371000000	-2.5	38	256 qam	30
23	379000000	-2.2	38	256 qam	31
24	387000000	-2.2	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	5	0
2	Locked	38.9	8	0
3	Locked	38.6	7	0
4	Locked	38.6	7	0
5	Locked	38.6	9	0
6	Locked	38.9	8	0
7	Locked	38.9	12	0
8	Locked	38.6	8	0
9	Locked	38.9	12	0
10	Locked	38.6	14	0
11	Locked	38.6	20	0
12	Locked	38.9	24	0
13	Locked	38.9	22	0
14	Locked	38.9	34	0
15	Locked	38.9	38	0
16	Locked	38.6	31	0
17	Locked	38.9	40	0
18	Locked	38.9	33	0
19	Locked	38.9	45	0
20	Locked	38.9	50	0
21	Locked	38.9	51	0
22	Locked	38.9	64	0
23	Locked	38.9	55	0
24	Locked	38.9	64	0

[shushstudio]

My BQM 

[MikeRobbo]

It looks like your Hub isn't responding to Pings.

Can you set the Hub Firewall to be the same as below.

[shushstudio]