on 03-04-2022 23:32
title really, got super hub 4 and upgraded to 1gig internet and getting 90Mbs speeds when I put it in modem mode, Modem mode is required as the WIFI signal doesnt reach my whole house. good service and set up I got (sarcasm)
I use an ASUS GT-AC5300 router set up with AI Mesh which was working fine on my old 350Mbs internet.
on 03-04-2022 23:33
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 4.500000 | 38.605377 | QAM256 | 25 |
1 | 139000000 | 3.799999 | 38.983261 | QAM256 | 1 |
2 | 147000000 | 3.799999 | 38.983261 | QAM256 | 2 |
3 | 155000000 | 4.000000 | 38.983261 | QAM256 | 3 |
4 | 163000000 | 4.099998 | 38.983261 | QAM256 | 4 |
5 | 171000000 | 4.099998 | 38.983261 | QAM256 | 5 |
6 | 179000000 | 4.199997 | 38.983261 | QAM256 | 6 |
7 | 187000000 | 4.199997 | 38.983261 | QAM256 | 7 |
8 | 195000000 | 4.300003 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 4.300003 | 38.983261 | QAM256 | 9 |
10 | 211000000 | 4.099998 | 38.983261 | QAM256 | 10 |
11 | 219000000 | 4.099998 | 40.366287 | QAM256 | 11 |
12 | 227000000 | 4.000000 | 38.983261 | QAM256 | 12 |
13 | 235000000 | 4.000000 | 38.983261 | QAM256 | 13 |
14 | 243000000 | 4.000000 | 40.366287 | QAM256 | 14 |
15 | 251000000 | 3.900002 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 4.400002 | 38.983261 | QAM256 | 16 |
17 | 267000000 | 4.699997 | 40.366287 | QAM256 | 17 |
18 | 275000000 | 4.900002 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 4.800003 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 4.800003 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 5.099998 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 5.099998 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 4.900002 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 4.599998 | 38.983261 | QAM256 | 24 |
26 | 339000000 | 4.400002 | 40.366287 | QAM256 | 26 |
27 | 347000000 | 4.500000 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 4.400002 | 38.983261 | QAM256 | 28 |
29 | 363000000 | 4.400002 | 38.983261 | QAM256 | 29 |
30 | 371000000 | 4.599998 | 38.983261 | QAM256 | 30 |
31 | 379000000 | 4.500000 | 40.366287 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.983261 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 759 |
33 | Locked | 43 | 6.8 | 211960601 | 1 |
on 03-04-2022 23:34
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 41.020599 | 5120 KSym/sec | 64QAM | 5 |
2 | 53700000 | 41.770599 | 5120 KSym/sec | 64QAM | 2 |
3 | 39400000 | 41.020599 | 5120 KSym/sec | 64QAM | 4 |
4 | 46200000 | 41.270599 | 5120 KSym/sec | 64QAM | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 03-04-2022 23:34
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076+voc-b.cm |
SFID | 441904 |
Max Traffic Rate | 1230000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 441903 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
03-04-2022 23:54 - edited 03-04-2022 23:58
Looks to be a bug with the hub 4 short team fix is to unplug and replug the Ethernet cable to the hub.
What you could try on a theory is on your router with QoS/BWM is set download to 800Mb and see if that fixes it after another replug the Ethernet cable.
on 04-04-2022 00:03
Made it worse XD
I really cant believe they are selling this crap to people with such a blatant bug, 3 days since its been in and ive not had 1Gbps since i first changed it over to modem mode, complained on the phone and they reset my hub, yay double NAT.
on 04-04-2022 09:57
If you have a laptop or PC, connect direct to the Hub in modem mode, preferably with a Cat 6a cable and run a speed test,
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on 04-04-2022 10:10
This is a pointless venture, If I do this, the bug will be temporarily fixed and I will get full speed. This test I have posted is from the router plugged directly into the hub there is nothing in between. I cannot sit with my laptop plugged in until it decides to happen again just to prove a point either as I have work to do, my wife has work to do and I have two teenagers who have online college classes to attend.
Fact is I should not be paying for this disaster of a set up, and should be compensated for the fact my wife is leaving to go sit in a coffee shop to work instead of being able to work at home because of Virgin Media and their terrible service.
To note however I was monitoring my connection this morning and at 09:24am my WAN port stated it was disconnected after it came back I had terrible speeds again.
I'm honestly on the verge of cancelling my Virgin Package as I cannot justify the cost of this absolute nonsense
on 04-04-2022 11:13
@sandyb1984 wrote:Made it worse XD
You have it backwards download bandwidth at 800Mb
on 04-04-2022 11:28