Virgin Media Community

[sandyb1984]

title really, got super hub 4 and upgraded to 1gig internet and getting 90Mbs speeds when I put it in modem mode, Modem mode is required as the WIFI signal doesnt reach my whole house. good service and set up I got (sarcasm)

I use an ASUS GT-AC5300 router set up with AI Mesh which was working fine on my old 350Mbs internet.

[sandyb1984]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.500000	38.605377	QAM256	25
1	139000000	3.799999	38.983261	QAM256	1
2	147000000	3.799999	38.983261	QAM256	2
3	155000000	4.000000	38.983261	QAM256	3
4	163000000	4.099998	38.983261	QAM256	4
5	171000000	4.099998	38.983261	QAM256	5
6	179000000	4.199997	38.983261	QAM256	6
7	187000000	4.199997	38.983261	QAM256	7
8	195000000	4.300003	38.983261	QAM256	8
9	203000000	4.300003	38.983261	QAM256	9
10	211000000	4.099998	38.983261	QAM256	10
11	219000000	4.099998	40.366287	QAM256	11
12	227000000	4.000000	38.983261	QAM256	12
13	235000000	4.000000	38.983261	QAM256	13
14	243000000	4.000000	40.366287	QAM256	14
15	251000000	3.900002	38.983261	QAM256	15
16	259000000	4.400002	38.983261	QAM256	16
17	267000000	4.699997	40.366287	QAM256	17
18	275000000	4.900002	40.366287	QAM256	18
19	283000000	4.800003	40.366287	QAM256	19
20	291000000	4.800003	38.983261	QAM256	20
21	299000000	5.099998	38.983261	QAM256	21
22	307000000	5.099998	40.366287	QAM256	22
23	315000000	4.900002	40.366287	QAM256	23
24	323000000	4.599998	38.983261	QAM256	24
26	339000000	4.400002	40.366287	QAM256	26
27	347000000	4.500000	38.983261	QAM256	27
28	355000000	4.400002	38.983261	QAM256	28
29	363000000	4.400002	38.983261	QAM256	29
30	371000000	4.599998	38.983261	QAM256	30
31	379000000	4.500000	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

43

6.8

211960601

1

[sandyb1984]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	41.020599	5120 KSym/sec	64QAM	5
2	53700000	41.770599	5120 KSym/sec	64QAM	2
3	39400000	41.020599	5120 KSym/sec	64QAM	4
4	46200000	41.270599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[sandyb1984]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

Primary Downstream Service Flow

SFID	441904
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	441903
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[legacy1]

Looks to be a bug with the hub 4 short team fix is to unplug and replug the Ethernet cable to the hub.

What you could try on a theory is on your router with QoS/BWM is set download to 800Mb and see if that fixes it after another replug the Ethernet cable.

[sandyb1984]

Made it worse XD 

I really cant believe they are selling this crap to people with such a blatant bug, 3 days since its been in and ive not had 1Gbps since i first changed it over to modem mode, complained on the phone and they reset my hub, yay double NAT. 

[Adduxi]

If you have a laptop or PC, connect direct to the Hub in modem mode, preferably with a Cat 6a cable and run a speed test, 

[sandyb1984]

This is a pointless venture, If I do this, the bug will be temporarily fixed and I will get full speed. This test I have posted is from the router plugged directly into the hub there is nothing in between. I cannot sit with my laptop plugged in until it decides to happen again just to prove a point either as I have work to do, my wife has work to do and I have two teenagers who have online college classes to attend. 

Fact is I should not be paying for this disaster of a set up, and should be compensated for the fact my wife is leaving to go sit in a coffee shop to work instead of being able to work at home because of Virgin Media and their terrible service.

To note however I was monitoring my connection this morning and at 09:24am my WAN port stated it was disconnected after it came back I had terrible speeds again. 

I'm honestly on the verge of cancelling my Virgin Package as I cannot justify the cost of this absolute nonsense

[legacy1]

---

@sandyb1984 wrote:

Made it worse XD 

---

You have it backwards download bandwidth at 800Mb 

[sandyb1984]

oh dear, im a dumbass