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Alanb2
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Rude rep

Just  had a call from a rep to see if our upload speed is any better to that no its still low only 16Mbs. But to be spoken to like I'm an idiot I don't not find amusing and telling me I can't speak to the manager come on guys sort it out. Not happy. Don't pay all this money to been treated like a 2 year old. 

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Tom_F
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Re: Rude rep

Hi Alanb2, thanks for getting in touch.

 

Sorry to hear about this, unless you had arranged a call previously - the teams don't usually call out to check on your upload speeds to be honest, and there are a lot of scam-calls at the moment where they are pretending to be VM. 

 

Are you sure this was us? Please confirm the number that called you and we'll look into it.

 

Tom 

Alanb2
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Re: Rude rep

He called us on our virgin landlines as was asking for us to download any desk.com we was struggling to understand him that's wh he got rude and I asked to talk to the manger or someone else and was told there isn't anyone. 

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-tony-
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Re: Rude rep


@Alanb2 wrote:

He called us on our virgin landlines as was asking for us to download any desk.com we was struggling to understand him that's wh he got rude and I asked to talk to the manger or someone else and was told there isn't anyone. 


any caller that asks you to download something is a scammer 

____________________

Tony
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Alanb2
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Re: Rude rep

Well if it was I'm glad we didn't download the program and we have had problems with the upload speed and latency 

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Tom_F
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Re: Rude rep

I can assure you that will not have been us calling you Alanb2, and would recommend reporting this kind of thing here: virg.in/reportspam

 

Sorry to hear you've been having issues with your upload speed & latancy. I've taken a look from here and am not able to identify any obvious problems.

 

Please post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. When the page loads log in and then click ‘Check Router Status’. Copy full sets of data onto here from the downstream, upstream, &  network logs pages and paste them here.

Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

 

You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

 

Tom